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Nokia lumia 630 no outgoing calls or internet

Anon
Not applicable

‎01-08-2014 10:49 PM

Hi I just got a duel sim off 48 for my new Nokia lumia 630, at the moment I can only receive incoming calls and I can sent and receive texts but I can't make outgoing calls on go on my internet.. At first it was working fine but now it saying I have no credit but I have and it's not out for another 3 week's.. Any help would be great.. thanks a million 🙂
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8 REPLIES 8

dalyer
The Legend
The Legend

‎01-08-2014 11:43 PM

What does your online account say about your membership status, expiry date and mobile/landline calls and data allowance balances?

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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sammy347
Newcomer

‎07-01-2017 05:43 PM

hi i have the same problem with my nokia lumia and 48, did you sort yours out i love to know

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dalyer
The Legend
The Legend
In response to sammy347

‎07-01-2017 08:11 PM

Same questions that I asked above (which the original poster never answered) apply here...

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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sammy347
Newcomer
In response to dalyer

‎07-01-2017 11:33 PM

hi legend im only two days into my monthly data allowance, no problem with my old phone which is not an internet phone. i can recieve calls when i put the sim into the nokia lumia but cant make calls. it says i dont have enough credit.i got a message when i booted the phone up first it was..1749 oops sorry we cant send settings to your phone. was this from 48 or what.thanks

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dalyer
The Legend
The Legend
In response to sammy347

‎08-01-2017 08:25 AM - edited ‎08-01-2017 08:26 AM

As I asked above, what does your online account say about your landline/mobile calls allowance balances? 

If you can receive calls but not make them then it sounds like you have used up your calls allowance(s?) or you're calling a number that is not covered by your membership calls allowances and that needs cash credit to pay for it. 

Do any outgoing calls work? 

If so then what sort of number are you calling when it fails? 

In order to configure your internet settings you need to follow these instructions. 

 

http://community.48months.ie/t5/Other-Help/Internet-not-working-on-HUAWEI-ASCEND-g6-u10/m-p/34493#M1...

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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dalyer
The Legend
The Legend
In response to dalyer

‎08-01-2017 10:37 PM

Did that help at all?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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sammy347
Newcomer
In response to dalyer

‎09-01-2017 07:19 PM

hi legend i have 270 mobile mins all mobile texts 1,020.0 mb remaining 57 landline mins. i tried all sort of codes posted here, all to no avail

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dalyer
The Legend
The Legend
In response to sammy347

‎09-01-2017 07:46 PM

OK you probably need to contact 48 support about this so. 

 

http://www.48months.ie/help/ask-agent

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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