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On Holiday

paudiemac10
Newcomer

‎10-09-2015 12:50 PM

I have bought EU minutes and EU texts before i went on holidays but neither will work so i had to top up to contact family at home in Ireland. Its costing me a fortune every time a make a short phonecall so why are my minutes and texts not working?????? Please sort this out fast!
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5 REPLIES 5

dalyer
The Legend
The Legend

‎10-09-2015 02:30 PM

Where are you on holidays?

Do you have an iPhone? If so then you need to read this:

 

iPhone abroad issue

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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paudiemac10
Newcomer

‎11-09-2015 08:05 AM

I am on holidays in Turkey and i have a Samsung Galaxy S6???
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dalyer
The Legend
The Legend

‎11-09-2015 08:10 AM

And what?
Is it not working?
What exactly?
Any error messages?
What behavior?
Can you see any local networks when you scan for them?
What happens when you try to connect?
Remember EU roaming add-ons will not work in non EU countries such as Turkey.

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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dalyer
The Legend
The Legend
In response to dalyer

‎12-09-2015 12:10 AM

Any update?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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paudiemac10
Newcomer

‎12-09-2015 07:25 AM

Thank you for your help i did not realise Turkey was not part of the EU.
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