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Renewed membership

jamesoc1993
Newcomer

‎31-05-2015 10:15 AM

I renewed my don membership yesterday yesterday and I never got data! I then purchased data but I still haven't got that GB either. Can you rectify this situation for me?
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4 REPLIES 4

dalyer
The Legend
The Legend

‎31-05-2015 10:22 AM

What does your online account's membership planet section say about your current membership and its expiry date and, if applicable, your next membership and its start date?

Several people seem to be reporting problems with new memberships not starting immediately and not getting the allowances so maybe there is some technical problem and it's not just the usual timing issue with a new membership stacking until the current one expires?

Might be worth logging a query with 48 support just in case.

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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jamesoc1993
Newcomer

‎31-05-2015 10:34 AM

Membership finishes on June 30th, at 11:59 pm. It was supposed to start this morning may 31st.
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dalyer
The Legend
The Legend

‎31-05-2015 10:37 AM

OK. Seems to be a problem affecting several people this morning.
You should log a query with 48 support because only they can sort this out.

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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dalyer
The Legend
The Legend

‎31-05-2015 11:52 AM

http://community.48months.ie/t5/Need-Help/Issues-with-membership-s-31-May/m-p/35231#U35231
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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