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Replacement Sim won't activate & sim unlock

Average Joe
Posts: 4
‎03-06-2018 07:31 PM

I've replaced a sim that I lost.  I'm travelling overseas and replacement sim was sent on to me by family.  It would have been a couple of months ago - there has been a delay in getting it out to me (not sure if thats why i'm having problems).

 

Firstly, the activation code is written in green - please print in black - i am struggling to make it out.  It's either a leading zero, O or Q - if I try the first 2 then it says not a valid activation code - if I try the last one, then it says contact 48months as we can't activate your sim  (or something similar).  I've a ticket in but really need to get this activated asap.

 

Any enlightenment?  Anyone been in a similar position?

 

 

The second issue...

 

The sim is looking for an unlock code...this wouldnt be unusual - that was the case with my previous 48months sim.  I tried the code I had setup for the previous sim but it's not taking that.  Is there a default pin???  And yes, it's an unlocked phone.

 

 

 

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Re: Replacement Sim won't activate & sim unlock

Average Joe
Posts: 4
‎03-06-2018 07:35 PM

Disregard second issue ref. pin code - that aspect of things resolved.  Just need to get the sim itself activated now...

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Re: Replacement Sim won't activate & sim unlock

The Legend
Posts: 13,643
‎03-06-2018 07:59 PM
If you're having problems activating the SIM then you'll need to contact 48 support.
See the link in my signature below.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: Replacement Sim won't activate & sim unlock

Average Joe
Posts: 4
‎03-06-2018 08:03 PM

Yes, I have emailed them - waiting on a response.

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Re: Replacement Sim won't activate & sim unlock

The Legend
Posts: 13,643
‎03-06-2018 08:42 PM
Sorry - missed the the fact that you said you had a ticket open already....


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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