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Re: Sim refreshing while abroad.

[ Edited ]
The Legend
Posts: 13,640
‎08-03-2016 09:36 PM

You can try manually connecting to a network while abroad but I'm not sure if it will help.

You should contact 48 support and ask them about this.

Unfortunately the two makes of phones that seem to cause most problems around here are Apple iPhones and Samsung Galaxy phones.

The same problems that people all around the world have - just Google and you'll see. Man Sad

I always buy cheap SIM free Chinese phones and have never had the same problems with them as others have with these two makes...



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Sim refreshing while abroad.

Hot Rod
Posts: 8
‎09-03-2016 11:42 AM
So the solution is to get a new phone haha - thanks!
I sont
Posted from Samsung GT-I8190
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Re: Sim refreshing while abroad.

Hot Rod
Posts: 8
‎09-03-2016 11:44 AM
I don't know why this is happening the last couple times abroad though,
My phone worked perfectly in the past while abroad.
Posted from Samsung GT-I8190
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Re: Sim refreshing while abroad.

The Legend
Posts: 13,640
‎09-03-2016 11:55 AM

Did you contact 48 support to ask them about this?

Maybe they can help.

I've seen this issue with Samsung Galaxy phones mentioned lots of times all over the world but have never seen a failsafe solution.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Sim refreshing while abroad.

Hot Rod
Posts: 8
‎09-03-2016 01:42 PM
I didn't know you could. I thought asking the community was the support
Posted from Samsung GT-I8190
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Re: Sim refreshing while abroad.

The Legend
Posts: 13,640
‎09-03-2016 02:33 PM

The forum is mainly help from other users.

You can contact 48 support here:

 

http://www.48months.ie/help#ask-a-48-agent

 

See also this FAQ:

 

Guide on how to get help

 

Hope this helps.

 



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Sim refreshing while abroad.

Hot Rod
Posts: 8
‎13-03-2016 12:12 PM
Well I followed your advice from a previous post, I took the sim out and gently cleaned it. Ensured it had automatic network selected and it seemed to work fine abroa . Well in Denmark at least! Thanks
Posted from Samsung GT-I8190
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Re: Sim refreshing while abroad.

The Legend
Posts: 13,640
‎13-03-2016 12:50 PM

Glad it helped although I still don't really understand why this issue arises from time to time with Samsung Galaxy phones.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: No service abroad

Anon
Posts: 0
‎23-05-2016 05:19 PM

I am in France on iPhone 6. Cannot send texts receive or make calls even though it says I am connected to a network. Option to manually select a network as it keeps crashing back to home screen. Have credit & Eu add ons 

Posted from Apple iPhone
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Re: No service abroad

The Legend
Posts: 13,640
‎23-05-2016 05:27 PM

Have you tried this (you may need to try it several times before it works)?

 

iPhone abroad issue

 

What exactly do you mean it keeps "crashing" back to the home screen?

 

If necessary contact 48 support here:

 

http://www.48months.ie/help#ask-a-48-agent

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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