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Unable to connect to network

danielross94
Newcomer

‎24-12-2015 07:17 AM

Hello 48,

2 days ago I purchased 48 membership for the month however I'm still unable to connect to the network. It says that I can make emergency only calls but no matter where I go I cannot pickup any more coverage than that. I've taken the sim out and put it back in again
3 people had this problem.
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3 REPLIES 3

danielross94
Newcomer

‎24-12-2015 07:22 AM

But doing this does not help.

Also I have been abroad and this was the first time I purchased membership since August so I wonder has that anything to do with it?

Also this was a new sim as I lost my old one, it unlocked fine 3 days ago but could this be a reason for it not connecting to the network?

Would really appreciate your help as I'm unable to make calls or texts until it's resolved.

Cheers!
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dalyer
The Legend
The Legend
In response to danielross94

‎24-12-2015 11:33 AM - edited ‎24-12-2015 11:36 AM

What make and model of phone?

If it's an iPhone then maybe see here:

 

iPhone abroad issue

 

Did you order a replacement SIM and not a new SIM (which will be on a new account, number etc.)?

What do you mean that the SIM "unlocked"?

 

You may need to contact 48 support about this:

 

http://www.48months.ie/help#ask-a-48-agent

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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dalyer
The Legend
The Legend

‎25-12-2015 08:58 AM

Any update?
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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