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Want to change back to my original network

Anon
Posts: 0
‎15-11-2013 07:29 PM

hi, i just changed to 48 today (15-11-2013) but i cant top up online so its not the network for me. i want to go back to my original network so i want to know how to do this! please help as ive no phone now and no way to contact people :/

Re: Want to change back to my original network

The Legend
Posts: 13,379
‎15-11-2013 08:12 PM

What is the problem with topping up online?

What happens when you log into your online account?

 

If you want to go to another network then you contact that network and ask them to port your number over from 48. You don't contact 48 about this.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Want to change back to my original network

Anon
Posts: 0
‎16-11-2013 01:20 AM
I dont think your old network have as many good deals as 48 Smiley Wink

Hang tight for your top up to come through and i guarantee you it'll be worth the wait! Smiley Happy

Re: Want to change back to my original network

Rock Star
Posts: 889
‎16-11-2013 10:36 AM


Hi emily994

Can you post back to the Forum so we can assist you...

There are a few thing's done a little different @ 48 but the Community Help is there to guide you...

Pop back and fill us in on the problem's encountered.


:-)
Posted from Samsung GT-I9100
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Re: Want to change back to my origi

Hot Rod
Posts: 8
‎15-10-2015 02:42 PM
Why did 48 send me a mail saying i should move network as i am looking for handsets and 4g i never said i was looking for any of that
Posted from Samsung GT-I9505
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Re: Want to change back to my origi

Crew Member (retired)
Posts: 177
‎15-10-2015 03:13 PM

tessy76 wrote:
Why did 48 send me a mail saying i should move network as i am looking for handsets and 4g i never said i was looking for any of that

Hi 

 

You're not been asked to leave 48. This is just making you aware of other options if you decide to leave.

 

This was a new proposal that we brought in to advise customers that you are not tied into any contracts with us as a network,

 

Obviously we would like you to stay with us but we are also giving you the option to move to other providers. This is a standard message sent to all customers so you can ignore this if you are happy with us. We don’t want you to leave but we just felt that some customers would like to know what else is out there as we are so confident we offer a better deal”

 

If you want to remain with 48 we are more than happy for you to do that.

 

Damian

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Re: Want to change back to my origi

Hot Rod
Posts: 7
‎15-10-2015 08:47 PM
Thank you for clearing this up
Posted from Apple iPhone
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Re: Want to change back to my origi

Coach
Posts: 10
‎29-10-2015 03:57 PM
You can top up online
Posted from Generic Android 4.0
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