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membership not working

Anon
Posts: 0
I have topped up my phone by 10euro and I texted guido monthly to 1745 and they replied saying my membership was working , but I went to my account online to make sure and it says membership not paid and it is not working.
Posted from Sony C1505

Re: membership not working

[ Edited ]
The Legend
Posts: 13,008

What is your credit balance?

What transactions does the My History link on your account list?

Can you actually make/receive calls and send/receive texts?

If you can then any chance you're mistkanely logging into the wrong 48 account? I've done it myself before! Man Happy



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: membership not working

[ Edited ]
Anon
Posts: 0

Hi

I just tried to pay my membership but i keep getting an error message i have €20 credit ive tried 3 times but it still wont accept my money!! lo.........l any ideas??

 

Oops! You got an error!

error during your order creation, please try again.

 

Re: membership not working

The Legend
Posts: 13,008

If it keeps failing you might need to log a support query to ask 48 for assistance:

 

How to get help

 

I presume you're trying to buy membership through your online account?

What happens if you just text "Don" to 1745?

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: membership not working

Anon
Posts: 0
Hey dayler it finally went through for me thanks I guess there was an issue with the website


thanks again
Posted from Android 4.3

Re: membership not working

The Legend
Posts: 13,008

Glad you got it sorted.

Thanks for posting back that it eventually worked.

Maybe it was some transient problem with the website.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: membership not working

Anon
Posts: 0
i just texted Guido to 1745 and it said that my membership was active, but its not working
Posted from Sony C1505

Re: membership not working

The Legend
Posts: 13,008

chloexo wrote:
i just texted Guido to 1745 and it said that my membership was active, but its not working

Duplicate post - I replied to your other one here:

 

http://community.48months.ie/t5/Need-Help/membership-not-working/m-p/26633#M8413



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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