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trouble buying add-on with card

Average Joe
Posts: 2
‎24-01-2017 09:59 PM

Hi, i have been using my card to pay for my add-on's and membership. It usually works fine, up untill yesterday; it is declining the saved card that i have been using for ages. It wont let me buy an add-on for 3 euro. Is it an issue to do with my card or a problem on here? ive been using my card to pay for other things without any hassle. 

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Re: trouble buying add-on with card

Average Joe
Posts: 1
‎24-01-2017 10:25 PM
It is the system problem on the app . Log in through your laptop and while choosing payment method choose "new card" and put in all the detail in again save and it should work normal in the future . This happens once in a while . If this doesnt help then its the card itsef Smiley Happy

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Re: trouble buying add-on with card

Average Joe
Posts: 1
‎24-01-2017 10:25 PM
It is the system problem on the app . Log in through your laptop and while choosing payment method choose "new card" and put in all the detail in again save and it should work normal in the future . This happens once in a while . If this doesnt help then its the card itsef Smiley Happy
Posted from Apple iPhone
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Re: trouble buying add-on with card

Average Joe
Posts: 2
‎24-01-2017 10:40 PM
I was thinking it might have been the app but I tried it on the laptop earlier and it did the same. Must be something up with my card but I have money in my account so it shud work. I'l just top up using a voucher for now until I figure it out. Thanks for ur help Smiley Wink
Posted from Sony D5803
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Re: trouble buying add-on with card

The Legend
Posts: 13,516
‎25-01-2017 08:07 AM

You should contact 48 support about this:

 

http://www.48months.ie/help#contact-us

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: trouble buying add-on with card

The Legend
Posts: 13,516
‎26-01-2017 06:07 PM

Did that help at all?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Note 3
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