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unlocking my phone

Average Joe
Posts: 2
‎13-11-2014 09:58 PM

Hi i just changed to 48 but my phone was locked to meteor. So i rang up meteor and asked them can i have the code to unlock my phone but since i changed to 48 first they said they cant give it to me? They said i need to ring 48's customer care and they will give it to me. What do i do?? Thanks Smiley Happy

Posted from Samsung SM-T310
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Re: unlocking my phone

[ Edited ]
The Legend
Posts: 14,604
‎14-11-2014 11:18 PM

Meteor are wrong. 48 will not/cannot give it to you. They don't provide or unlock phones for customers. Meteor should unlock it for you if you meet their unlocking criteria:

 

http://support.meteor.ie/article/unlock-phone

 

Note that this page doesn't explicitly state that you must still be a Meteor customer in order to qualify for an unlock code.

 

If Meteor can't/won't unlock it for you then you might need to shop around online or in town for an unofficial unlock code. Some phones can also be unlocked for free. 

 

http://www.48months.ie/unlock-your-phone

 

However if you meet Meteor's criteria for unlocking and they refuse then you should make an official complaint to them and even ComReg if necessary.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.

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Re: unlocking my phone

[ Edited ]
The Legend
Posts: 14,604
‎14-11-2014 11:18 PM

Meteor are wrong. 48 will not/cannot give it to you. They don't provide or unlock phones for customers. Meteor should unlock it for you if you meet their unlocking criteria:

 

http://support.meteor.ie/article/unlock-phone

 

Note that this page doesn't explicitly state that you must still be a Meteor customer in order to qualify for an unlock code.

 

If Meteor can't/won't unlock it for you then you might need to shop around online or in town for an unofficial unlock code. Some phones can also be unlocked for free. 

 

http://www.48months.ie/unlock-your-phone

 

However if you meet Meteor's criteria for unlocking and they refuse then you should make an official complaint to them and even ComReg if necessary.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: unlocking my phone

Average Joe
Posts: 2
‎14-11-2014 04:14 PM

Thanks very much, great help Smiley Very Happy

Posted from Samsung SM-T310
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Re: unlocking my phone

The Legend
Posts: 14,604
‎14-11-2014 05:07 PM

Glad it helped - thanks. Man Happy



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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