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voucher Top-up?

Average Joe
Posts: 4
‎16-07-2014 09:49 PM

Put in the code and the page refreshed and all but the account credit didn't change. assumed it just took a while but it's been 20/30 minutes and still no change? I've tried 2/3 times and still nothing?

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Accepted Solutions

Re: voucher Top-up?

The Legend
Posts: 14,105
‎17-07-2014 12:08 AM

Were you trying to use the voucher online?

No error messages?

What if you try topping up via 1740 or USSD?

 

How do I top up? Overview of the top-up payment op...

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.

View solution in context

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Re: voucher Top-up?

The Legend
Posts: 14,105
‎16-07-2014 10:41 PM

If you got no error message and your credit balance still hasn't updated then you should probably contact 48 support and see if they can help (tomorrow since they are gone for the night now).

 

How to get help

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: voucher Top-up?

Average Joe
Posts: 4
‎16-07-2014 11:50 PM

that's what I thought, I sent them a message but was wonderong before that if there was any advice... waiting it is I guess :/

 

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Re: voucher Top-up?

The Legend
Posts: 14,105
‎17-07-2014 12:08 AM

Were you trying to use the voucher online?

No error messages?

What if you try topping up via 1740 or USSD?

 

How do I top up? Overview of the top-up payment op...

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: voucher Top-up?

Average Joe
Posts: 4
‎17-07-2014 12:14 AM

yeah, online. nope no error message.
yeah tried 1740 and somehow worked? showed up online and everything! Thanks, don't understand how but it did, and after everything is normal again. thanks!

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Re: voucher Top-up?

The Legend
Posts: 14,105
‎17-07-2014 12:48 AM

Weird alright that online didn't work (and gave no errors) but 1740 did...

But at least you got topped up one way or another.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: voucher Top-up?

Average Joe
Posts: 4
‎17-07-2014 12:57 AM

yeah that's why I didn't think to try till you said... oh well! that's true! it's done either way

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