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Can’t connect to my number when Mom ringing me

Average Joe
Posts: 3
‎11-06-2018 10:45 PM
Hi there,
My mom was ringing me and there are mobile and landline minutes left... it sais” The number you have called is not recognized. Check the number and please call back”. Even now did a €3 top up but still my mom can’t get through to my number. It seems to send a text? Just wondering what might be the problem.
Cheers,
Gavin
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Re: Can’t connect to my number when Mom ringing me

The Legend
Posts: 13,511
‎11-06-2018 11:01 PM

Your query is a bit unclear.

Is your mother on 48 and is calling from her 48 mobile but can't get through and instead gets the message that you quoted?

What sort of number is she calling you on - mobile (what network?), landline, some other "special" number?

Or is your number on 48 also so that you're both on 48 but she can't call you?

Can you call her?

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Can’t connect to my number when Mom ringing me

Average Joe
Posts: 3
‎11-06-2018 11:05 PM
Hi Salter,
I’m on 48 network- my moms on Tesco mobile. Maybe the issue is with her phone. Thanks for your reply.
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Re: Can’t connect to my number when Mom ringing me

The Legend
Posts: 13,511
‎11-06-2018 11:09 PM

Who's "Salter"?!

 

If your mother is on Tesco and can't get through to your 48 number then surely that's a problem for Tesco to deal with?

Why did you think that you doing some sort of topup would help here?

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Can’t connect to my number when Mom ringing me

Average Joe
Posts: 3
‎11-06-2018 11:20 PM
Hi Dalyer... thanks for your suggestion. I’ll get my mom to check wth her Tesco network. Yes, top up not needed! Know better next time. Cheers
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