Showing results for 
Search instead for 
Do you mean 
Reply

Cannot sent text messages

Hot Rod
Posts: 5
‎08-09-2017 12:55 PM
 
Posted from Apple iPhone
Reply
0 Likes

Re: Cannot sent text messages

The Legend
Posts: 13,409
‎08-09-2017 12:59 PM
Did it ever work?
What happens when you try?
Does it fail for all text messages or just some?

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
Reply
0 Likes

Re: Cannot sent text messages

Hot Rod
Posts: 5
‎08-09-2017 01:17 PM
It doesn't happen all the time. I end up not sending it. I can sent txt but the last 2 I tried to send won't sent.
Posted from Apple iPhone
Reply
0 Likes

Re: Cannot sent text messages

The Legend
Posts: 13,409
‎08-09-2017 01:21 PM

OK so some but not all texts fail to send?

Any error message?

When a message fails to send to a particular number can you ever send a message to that number or does it always fail?

Would they happen to be long messages?

If they are then your messaging app could be converting them to MMS messages which will only send if you have a data allowance, your internet settings configured correctly and cash credit on your account to pay for them (30c each).

Some messaging apps allow you to override this default behaviour and always send messages as SMS text messages rather than converting "long" messages to MMS messages.

But some apps do not in which case it might be necessary to download/install a different (free or commercial) messaging app that does allow for this.

If that's not the issue then could it be that you are trying to text to a 5XXXX premium SMS number (e.g. radio competitions etc.) which are not supported by 48?

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Reply
0 Likes

Re: Cannot sent text messages

Hot Rod
Posts: 5
‎08-09-2017 01:32 PM
I can sent to these numbers usually. There only short messages and there is no emoji or pics in txt. It only started happening with 48. I was with Vodafone and 3 and txtn was never a problem. I have balance on my account and it's not a premium number. They are family members and would txt them everyday.
Posted from Apple iPhone
Reply
0 Likes

Re: Cannot sent text messages

The Legend
Posts: 13,409
‎08-09-2017 01:44 PM
Ok in that case you need to contact 48 support and see if they can help.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
Reply
0 Likes

Re: Cannot sent text messages

The Legend
Posts: 13,409
‎09-09-2017 10:11 AM
Did that help at all @janinne?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
Reply
0 Likes

Announcements
If you haven't already registered, now is a good time to do so. Register now >>
Order a free SIM
Earn some extra credit or cash with MatesRates!
Unlock your phone
Ask the community