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Credit gift

Average Joe
Posts: 2
‎12-03-2018 05:05 PM
Hi,
I give €3 as a gift and she has not receive it? The amount was taken from my account and all? Any advice? Thank you
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Re: Credit gift

The Legend
Posts: 13,503
‎12-03-2018 05:42 PM

Are you sure that you specified the correct number?

What does your My History page say about this transaction?

 

http://www.48months.ie/my-48/my-history

 

You may need to contact 48 support about this - see the link in my signature below.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Credit gift

Average Joe
Posts: 2
‎12-03-2018 05:55 PM
Yes, after I send the gift, it says ‘success’. I usually get a text acknowledging that my top up gift has been given but today I have not. And she has not receive the gift still. Thank you for your reply. I try to contact 3. Cheers
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Re: Credit gift

The Legend
Posts: 13,503
‎12-03-2018 05:59 PM

Don't contact 3 - it's nothing to do with them.

You need to contact 48 support as I outlined above.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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