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Credit

Average Joe
Posts: 3
Why is 10 Euros regularly 'leaving' my credit a/c

Ta
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Re: Credit

Average Joe
Posts: 3
 
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Re: Credit

The Legend
Posts: 13,000

Do you have membership auto renewal enabled?

 

Automatic membership renewal

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Credit

Average Joe
Posts: 3
Thanks, but auto active and used by 48 only yesterday to renew membership.
Is being abroad anything to do with depletion of credit?
Thanks
Tom
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Re: Credit

The Legend
Posts: 13,000

Your post is not clear.

If you are saying that auto membership renewal is active, and you are on the Guido membership, then that would explain why €10 is coming out of your card account on a monthly basis.

There is no other way for cash to be pulled from your card by 48.

If you mean that your cash credit balance is depleting gradually (not by €10 at a time since that is impossible) then it may be due to using services that are paid for from your cash credit balance.

But, as I said, this cannot result in cash being pulled from your card - just from your cash credit balance.

Where are you roaming and what membership are you on?

If you are roaming outside of the EU then outgoing/incoming calls and outgoing texts are charged to your cash credit balance.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Credit

The Legend
Posts: 13,000

Did that help at all @tomdemio?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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