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Credit

Hot Rod
Posts: 5
‎11-03-2018 08:36 PM
Hi, can anyone help me. I'm after topping up my credit balance so I can text an English phone but the credit isn't showing up on my balance and I can't text. How long does it usually take? I topped up 4 hours ago
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Re: Credit

The Legend
Posts: 13,860
‎11-03-2018 10:48 PM

You mean you topped up your cash credit balance?

What does your My History page say about this transaction?

 

http://www.48months.ie/my-48/my-history

 

And do you mean that the cash credit topup is not appearing on your My 48 account page?

 

https://www.48months.ie/my-48

 

If that is the case then you need to contact 48 support tomorrow and get them to sort it out.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Credit

Hot Rod
Posts: 5
‎11-03-2018 10:52 PM
Thanks so much. Ya it's not showing up on my 48 homepage and it's not in my credit history either but the money is gone from my account and it said "Success" but it wasn't a success. But I'll contact them tomorrow to get it sorted. Thanks again you're a star
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Re: Credit

The Legend
Posts: 13,860
‎11-03-2018 10:55 PM

That's odd alright.

Not sure why that happens to some people.

But log a ticket with support (see the link in my signature below) and I'm sure that 48 support will sort it out ASAP when they're back online tomorrow morning.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Credit

The Legend
Posts: 13,860
‎12-03-2018 01:04 PM
Were 48 support able to help @belladonna17?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Credit

Hot Rod
Posts: 5
‎12-03-2018 01:36 PM
All was sorted this morning. There was an error blocking my tips but it's all good now. Thank you for your help. Cheers dude
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Re: Credit

The Legend
Posts: 13,860
‎13-03-2018 09:13 AM

Glad you got it sorted @belladonna17.

What do you mean "blocking my tips" or is that a typo?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Credit

Hot Rod
Posts: 5
‎13-03-2018 11:12 PM
Oh sorry, it was meant to say "blocking my topups". Typo! 😂
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Re: Credit

The Legend
Posts: 13,860
‎14-03-2018 12:48 PM
Thanks @belladonna17.
Do you know, or did 48 support explain, what the blockage/error was?
Seems odd that this happens to some people from time to time.
I.e. the payment goes through but is not reflected on their 48 account.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Credit

Hot Rod
Posts: 5
‎14-03-2018 10:09 PM
They just said there was a blockage and that was it. No explanation or anything just that they sorted it. So I dunno what the story is
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