Showing results for 
Search instead for 
Do you mean 
Reply

Help!!

Hot Rod
Posts: 7
‎11-07-2017 10:30 PM

Trying to set up on new phone (Samsung Galaxy Express 3) but phone keep saying unable to view access point name settings???

Posted from Amazon KFFOWI
Reply
0 Likes

Re: Help!!

The Legend
Posts: 13,294
‎11-07-2017 11:02 PM

Is the phone unlocked for use on any network?

Do you have the 48 SIM in it when you are trying this?

What is the exact message that you get (a screenshot would be ideal if possible)?

What version of Android is it running?

Have you tried a factory reset of the phone (you will lose all data unless you backup and can restore it)?

Where did you get the phone?

 

Is this of any relevance?

 

https://www.reddit.com/r/mobilerepair/comments/4hww7l/unable_to_view_the_access_point_name_settings/...

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Reply
0 Likes

Re: Help!!

Hot Rod
Posts: 7
‎11-07-2017 11:08 PM

Sim is in and contacts showing ok... Only bought today in Chinese shop.!!

Posted from Amazon KFFOWI
Reply
0 Likes

Re: Help!!

Hot Rod
Posts: 7
‎11-07-2017 11:15 PM
Android version 6.0.1....
Posted from Amazon KFFOWI
Reply
0 Likes

Re: Help!!

The Legend
Posts: 13,294
‎11-07-2017 11:22 PM

You probably need to go back to the shop and ask them about it.

It's not really anything to do with 48.

Did you try a factory reset?

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Reply
0 Likes

Re: Help!!

Hot Rod
Posts: 7
‎12-07-2017 12:08 AM

Tried everything😥 back to the shop it is, thanks anyway 👍

Posted from Amazon KFFOWI
Reply
0 Likes
Highlighted

Re: Help!!

The Legend
Posts: 13,294
‎12-07-2017 09:35 AM

You might also need to ask them if the phone was unlocked from its original network and, if so, how.

It looks certain unofficial unlock methods can case this problem with Samsung Galaxy phones.

Better still just ask them to show you how to configure the APN and do it there and then.

If they can't then tell them that you want a refund or replacement that works.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Reply
0 Likes

Announcements
If you haven't already registered, now is a good time to do so. Register now >>
Order a free SIM
Earn some extra credit or cash with MatesRates!
Unlock your phone
Ask the community