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Keeping an old number on a new 48 sim card

Average Joe
Posts: 3
‎24-08-2017 09:40 PM
I lost my phone and I bought a new one, I put in a new 48 sim but I want to keep my old 086 number how do I do it
Posted from Generic Android 2.0
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Re: Keeping an old number on a new 48 sim card

[ Edited ]
The Legend
Posts: 13,379
‎24-08-2017 10:14 PM

You really need to get a replacement SIM in this case.

That way when you activate the replacement SIM you will still have your old account, number, membership, credit etc.

If you activate a SIM as a new SIM (as you seem to have done here) then you lose all of these and start from scratch with a new account (which requires a different email address).

To get a replacement SIM see here - choose the block option:

 

Change my SIM

 

Otherwise if you want to continue with the new SIM, lose your old membership/credit etc. but still want to transfer your old number over then you'll need to contact 48 support and ask them if they can do this for you.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.

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Re: Keeping an old number on a new 48 sim card

[ Edited ]
The Legend
Posts: 13,379
‎24-08-2017 10:14 PM

You really need to get a replacement SIM in this case.

That way when you activate the replacement SIM you will still have your old account, number, membership, credit etc.

If you activate a SIM as a new SIM (as you seem to have done here) then you lose all of these and start from scratch with a new account (which requires a different email address).

To get a replacement SIM see here - choose the block option:

 

Change my SIM

 

Otherwise if you want to continue with the new SIM, lose your old membership/credit etc. but still want to transfer your old number over then you'll need to contact 48 support and ask them if they can do this for you.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Keeping an old number on a new 48 sim card

The Legend
Posts: 13,379
‎25-08-2017 09:33 AM
Did that help at all @fritz1?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Keeping an old number on a new 48 sim card

Average Joe
Posts: 3
‎31-08-2017 12:33 PM
Yes this answer solved my problem, thanks a lot
Posted from Generic Android 2.0
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Re: Keeping an old number on a new 48 sim card

The Legend
Posts: 13,379
‎31-08-2017 01:23 PM
Great, glad it helped.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: Keeping an old number on a new 48 sim card

Hot Rod
Posts: 8
‎13-09-2017 04:42 PM
I left 48 months 2 months ago buy I want to come back and keep my number what do I do
Posted from Vernee Thor
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Re: Keeping an old number on a new 48 sim card

The Legend
Posts: 13,379
‎13-09-2017 04:45 PM

Get a new SIM, register/activate it and port your number over to 48 from your current provider.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Keeping an old number on a new 48 sim card

The Legend
Posts: 13,379
‎13-09-2017 10:28 PM

Did that help at all @tessy76?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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