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Lost my phone want to keep no

Hot Rod
Posts: 5
‎04-09-2017 01:32 PM
Lost my fone ordered new sim got it registered it and want to use number o sim that was in fone but dont know how
Posted from Samsung SM-G920F
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Re: Lost my phone want to keep no

[ Edited ]
The Legend
Posts: 13,409
‎04-09-2017 01:37 PM

See here:

 

Change my SIM

 

Choose the "block" option.

When you get your SIM and new phone you can activate the replacement SIM and continue where you left off with the same account, phone number, membership etc.

 

You don't want to order a new SIM and activate it as a new rather than replacement SIM which sounds like what you have done?

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Lost my phone want to keep no

Hot Rod
Posts: 5
‎04-09-2017 01:48 PM
Ya i got a rwplacement sim and put it in new fone i can get into my 48 no bother its just i cant receive calls
Posted from Samsung SM-G920F
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Re: Lost my phone want to keep no

The Legend
Posts: 13,409
‎04-09-2017 01:57 PM

Can you make calls?

Can you send/receive texts?

Is the phone unlocked for use on any network?

If you scan for networks can you see and connect to 48?

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Lost my phone want to keep no

Hot Rod
Posts: 5
‎04-09-2017 02:03 PM
Must put credit in and check if i can make calls
Posted from Samsung SM-G920F
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Re: Lost my phone want to keep no

The Legend
Posts: 13,409
‎04-09-2017 02:26 PM
You didn't answer my questions.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: Lost my phone want to keep no

The Legend
Posts: 13,409
‎05-09-2017 09:21 AM

Any update @begzter10?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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