48 Community

eddiecofu · ‎24-01-2018

Already a 48 customer but my app stopped working on my phone.Help

dalyer · ‎24-01-2018

What app?

You mean the 48 app?

Try uninstalling it and reinstalling it perhaps?

Or cleaing the app cache.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

eddiecofu · ‎24-01-2018

Tried that but no good.Any other idea please

dalyer · ‎24-01-2018

What happens when you run it?

Any error messages?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

eddiecofu · ‎24-01-2018

It says my 48 keeps stopping

dalyer · ‎24-01-2018

What is the exact error message - or a screenshot of it?

Do any other apps fail similarly?

Has anything significant changed on your phone recently?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

eddiecofu · ‎24-01-2018

It goes as far as getting account details and then automatically shuts off & on the screen says My 48 has stopped

dalyer · ‎24-01-2018

Sorry, don't know why that is.
You'll have to contact 48 support.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

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