48 Community

lorrylive · ‎01-09-2016

This morning I noticed that my phone would not make or receive calls. My debit card auto is not due till sept 8th.

dalyer · ‎01-09-2016

Did anything change on your phone - e.g. software update or settings changes?

Is roaming/data roaming still enabled?

Do a manual scan for networks and see if you can see and connect to 48.

If not switch off, take the SIM out, gently clean it, reinsert it, switch on and try to scan for and connect to 48.

If that doesn't work then you may need a new SIM so contact 48 support.

What sort of phone is it?

Is it an iPhone by any chance?

If so has iOS updated on it maybe meaning that it needs reactivation which requires cash credit to cover the cost of the 25c UK SMS that gets sent?

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer · ‎01-09-2016

Did anything change on your phone - e.g. software update or settings changes?

Is roaming/data roaming still enabled?

Do a manual scan for networks and see if you can see and connect to 48.

If not switch off, take the SIM out, gently clean it, reinsert it, switch on and try to scan for and connect to 48.

If that doesn't work then you may need a new SIM so contact 48 support.

What sort of phone is it?

Is it an iPhone by any chance?

If so has iOS updated on it maybe meaning that it needs reactivation which requires cash credit to cover the cost of the 25c UK SMS that gets sent?

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

lorrylive · ‎01-09-2016

It is working now since I switched off for 15 mins. Thanks very glad, Lorry

dalyer · ‎01-09-2016

Glad it's sorted.

But I'm not sure why this seems to happen for some people from time to time - i.e. they lose connection and/or service.

Would you have been in an aread of poor/marginal coverage or something and maybe it lost the connection for a bit?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

lorrylive · ‎01-09-2016

No I've been in same place for past few days, it's working now after switching it off for 15 mins. Ta, Lorry

dalyer · ‎01-09-2016

OK - just wondering. At least it's working again but I still don't know why this seems to happen sometimes.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

My phone won't make or receive calls, next bill due 8th Sept