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New phone and can't text or phone

Buddy
Posts: 19

Hi,  I bought a new sim free phone and put my old sim card in it but it won't allow me to phone or text.  The message says, No Sim or Sim Error.  Can anyone help me please.  Thanks

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Re: New phone and can't text or phone

[ Edited ]
The Legend
Posts: 13,000

If your SIM is a nano then it'll be too small to fit into the new phone and the size difference would be obvious.

What make and model of phone were you using before?

Did you try the other suggestions that I made above?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.

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Re: New phone and can't text or phone

The Legend
Posts: 13,000

What make and model?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: New phone and can't text or phone

Buddy
Posts: 19

Hi, Its Alcatel pixi4

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Re: New phone and can't text or phone

[ Edited ]
The Legend
Posts: 13,000

What is the exact error?

Is it literally "No SIM or SIM error"?

Is the phone brand new or second hand?

Are you absolutely sure that the phone is unlocked for use on any network?

Have you tried taking the SIM out, gently cleaning the contacts and inserting it again?

Would you have another SIM to try in it?

Can you do a factory reset of the phone with the SIM inserted?

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: New phone and can't text or phone

Buddy
Posts: 19
Hi, It's brand new. I get my contacts etc on it but it just wont' let me phone or text. Do you think this phone takes the micro sim? Thanks
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Re: New phone and can't text or phone

The Legend
Posts: 13,000

Yes - it takes a micro SIM:

 

http://www.gsmarena.com/alcatel_pixi_4_(5)-8157.php

 

Where did you buy it?

How do you know that it's unlocked?

 

Can you address the other questions that I asked above?

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: New phone and can't text or phone

Buddy
Posts: 19
I bought it in Argos and it said Sim Free. The exact message says No Sim or Sim Error. I will try another sim later on. Can you tell me how to do a factory reset? Thanks
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Re: New phone and can't text or phone

[ Edited ]
The Legend
Posts: 13,000

If your existing SIM was working in your old phone but won't work in the new phone then it points to the new phone as being the problem.

It's possible that trying a replacement SIM may help but it sounds unlikely given the info posted so far:

 

Change my SIM

 

This should explain how to do a factory reset of your phone:

 

http://www.hardreset.info/devices/alcatel/alcatel-pixi-4-5-5045d/

 

Which model is it?

The 3G one or 4G one?

 

http://www.argos.ie/static/Product/partNumber/5716021/c_1/1%7Ccategory_root%7COffice%252C%2BPCs%2Ban...

 

http://www.argos.ie/static/Product/partNumber/5782000/c_1/1%7Ccategory_root%7COffice%252C%2BPCs%2Ban...

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: New phone and can't text or phone

Buddy
Posts: 19

Hi,

 

It's the 3G

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Re: New phone and can't text or phone

The Legend
Posts: 13,000

OK - thanks.

You should try the suggestions that I mentioned above.

If the SIM works in your old phone and not in the new one then you may need to go back to Argos with it.

It would be worth seeing if another 48 or other network SIM works in it first though.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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