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Buddy
Posts: 19
Accepted Solution

New phone and can't text or phone

Hi,  I bought a new sim free phone and put my old sim card in it but it won't allow me to phone or text.  The message says, No Sim or Sim Error.  Can anyone help me please.  Thanks

The Legend
Posts: 10,983

Re: New phone and can't text or phone

What make and model?



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Posted from Xiaomi Redmi Note 3
Buddy
Posts: 19

Re: New phone and can't text or phone

Hi, Its Alcatel pixi4

The Legend
Posts: 10,983

Re: New phone and can't text or phone

[ Edited ]

What is the exact error?

Is it literally "No SIM or SIM error"?

Is the phone brand new or second hand?

Are you absolutely sure that the phone is unlocked for use on any network?

Have you tried taking the SIM out, gently cleaning the contacts and inserting it again?

Would you have another SIM to try in it?

Can you do a factory reset of the phone with the SIM inserted?

 

Hope this helps.



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Buddy
Posts: 19

Re: New phone and can't text or phone

Hi, It's brand new. I get my contacts etc on it but it just wont' let me phone or text. Do you think this phone takes the micro sim? Thanks
The Legend
Posts: 10,983

Re: New phone and can't text or phone

Yes - it takes a micro SIM:

 

http://www.gsmarena.com/alcatel_pixi_4_(5)-8157.php

 

Where did you buy it?

How do you know that it's unlocked?

 

Can you address the other questions that I asked above?

 

Hope this helps.



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Buddy
Posts: 19

Re: New phone and can't text or phone

I bought it in Argos and it said Sim Free. The exact message says No Sim or Sim Error. I will try another sim later on. Can you tell me how to do a factory reset? Thanks
The Legend
Posts: 10,983

Re: New phone and can't text or phone

[ Edited ]

If your existing SIM was working in your old phone but won't work in the new phone then it points to the new phone as being the problem.

It's possible that trying a replacement SIM may help but it sounds unlikely given the info posted so far:

 

Change my SIM

 

This should explain how to do a factory reset of your phone:

 

http://www.hardreset.info/devices/alcatel/alcatel-pixi-4-5-5045d/

 

Which model is it?

The 3G one or 4G one?

 

http://www.argos.ie/static/Product/partNumber/5716021/c_1/1%7Ccategory_root%7COffice%252C%2BPCs%2Ban...

 

http://www.argos.ie/static/Product/partNumber/5782000/c_1/1%7Ccategory_root%7COffice%252C%2BPCs%2Ban...

 

Hope this helps.



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Buddy
Posts: 19

Re: New phone and can't text or phone

Hi,

 

It's the 3G

The Legend
Posts: 10,983

Re: New phone and can't text or phone

OK - thanks.

You should try the suggestions that I mentioned above.

If the SIM works in your old phone and not in the new one then you may need to go back to Argos with it.

It would be worth seeing if another 48 or other network SIM works in it first though.

 

Hope this helps.



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Buddy
Posts: 19

Re: New phone and can't text or phone

Hi, Thanks for all your help.  I'll try another sim later, just think it's strange cause I get my contacts so the sim must work from that point.  Anyway thanks again

The Legend
Posts: 10,983

Re: New phone and can't text or phone

I presume that your contacts are backed up to Google and not stored on the SIM which might explain why you can get them even if the SIM is not working?



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The Legend
Posts: 10,983

Re: New phone and can't text or phone

Any update?



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Posted from Xiaomi Redmi Note 3
Buddy
Posts: 19

Re: New phone and can't text or phone

I think my old sim was a nano and I should be using a micro so I have requested to change my sim.  Hopefully that should do the trick.  Thanks

The Legend
Posts: 10,983
Solution
Accepted by sheena48 (Community Manager)
‎09-05-2017 09:26 AM

Re: New phone and can't text or phone

[ Edited ]

If your SIM is a nano then it'll be too small to fit into the new phone and the size difference would be obvious.

What make and model of phone were you using before?

Did you try the other suggestions that I made above?



If this answers your question then please mark your question as solved - see here.
Posted from Xiaomi Redmi Note 3
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