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Re: New phone and can't text or phone

The Legend
Posts: 13,000

Did you get anywhere with this?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: New phone and can't text or phone

Buddy
Posts: 19

Hi,

 

I'm still waiting on the new sim, I'll update you when I receive it.

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Re: New phone and can't text or phone

Buddy
Posts: 19
Hi, the new son fits but when I try to phone it says, Not Valid Sim. What should I do
Posted from Alcatel 5010X
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Re: New phone and can't text or phone

The Legend
Posts: 13,000

What is the exact message?

Did you activate the replacement SIM?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: New phone and can't text or phone

Buddy
Posts: 19
I activated the new but message says, Unable to connect, please insert a valid sim card
Posted from Apple iPhone
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Re: New phone and can't text or phone

The Legend
Posts: 13,000

All I can suggest is you try the new SIM in another unlocked phone if possible.

If it works there then the problem is the phone and you'll need to contact Argos or Alcatel support for more assistance.

I cannot find anything useful when Googling the phone make and model and either of those error messages.

Did you try contacting 48 support also?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: New phone and can't text or phone

[ Edited ]
The Legend
Posts: 13,000

By the way - just to eliminate one other thing - you are inserting the SIM correctly - i.e. so that the SIM contacts make contact with the SIM tray contacts?! 

Apologies if that sounds stupid but some people have managed to do it the wrong way...

 

To be honest the behaviour of the phone so far suggests to me that it is locked to some network even if it should not be.

I'd be inclined to go back to Argos and ask to try another one or something like that.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: New phone and can't text or phone

Buddy
Posts: 19
Hi, we tried my sim in another phone and it worked and then put it in my new phone and my phone now works! Thanks for all your help.
Posted from Apple iPhone
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Re: New phone and can't text or phone

The Legend
Posts: 13,000

You mean it's now working in your new Alcatel Pixi 4?!

That's great - even if it's still a bit mysterious!

Anyway - glad it's working if that's the case now.

 

Remember to configure your internet settings if you have a data allowance that you want to use:

 

https://community.48months.ie/t5/Other-Help/Internet-not-working-on-HUAWEI-ASCEND-g6-u10/m-p/34493#M...

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: New phone and can't text or phone

Buddy
Posts: 19
Yes, the Alcatel pixi, great news, cheers
Posted from Alcatel 5010X
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