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No connection why

Coach
Posts: 11
‎24-11-2018 08:01 AM
 
Posted from Generic Android 2.0
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Re: No connection why

The Legend
Posts: 14,109
‎24-11-2018 10:36 AM
You'll need to post a bit more info about the issue than that.
Was it working before?
If so when did it stop?
Did anything change on the phone such as a software update or settings changes?
If you do a manual search for networks what do you get?
Have you tried switching off, taking the SIM out, gently cleaning it, reinserting it, switching on and then trying a manual search for networks to see if you can see and connect to 48?
Do you have an active membership?
If necessary contact 48 support - see the link in my signature below.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: No connection why

The Legend
Posts: 14,109
‎24-11-2018 01:41 PM
Any update @brianbru?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: No connection why

Coach
Posts: 11
‎25-11-2018 09:50 AM
No connection nothing wrong with phone .Maybe 48 crap network
Posted from Samsung SM-J500FN
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Re: No connection why

Coach
Posts: 11
‎25-11-2018 09:51 AM
Dummy in chat room says get new SIM all done still signal d
Posted from Samsung SM-J500FN
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Re: No connection why

Coach
Posts: 11
‎25-11-2018 09:54 AM
No signal or text saying network not available. Done all the crap as advised still signal drops out
Posted from Samsung SM-J500FN
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Re: No connection why

The Legend
Posts: 14,109
‎25-11-2018 09:59 AM
You didn't answer any of the questions that I asked.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: No connection why

Coach
Posts: 11
‎25-11-2018 10:03 AM
Did all of what you asked and it was working before New SIM etc.
Posted from Samsung SM-J500FN
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Re: No connection why

Coach
Posts: 11
‎25-11-2018 10:04 AM
Other person has same problem would it be best to change network provider
Posted from Samsung SM-J500FN
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Re: No connection why

The Legend
Posts: 14,109
‎25-11-2018 12:51 PM
Sorry, I still don't understand.
You say that it was working before but then seem to imply that you are trying to use a new SIM.
If you answered the questions that I asked it night be easier to offer advice.
As it is that's not really feasible.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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