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No service while roaming

Average Joe
Posts: 3
‎14-05-2019 01:29 PM
I can't get any service for the last three days in Portugal. My phone connects a network for about 5 seconds then disconnects again continuously. I have a Huawei P20 lite.
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Re: No service while roaming

The Legend
Posts: 14,440
‎14-05-2019 01:49 PM
EU roaming only works on Guido membership.
Do you have that membership or another?
If you do have Guido then what happens if you do a manual search for networks and manually connect to one?

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: No service while roaming

Average Joe
Posts: 3
‎14-05-2019 04:23 PM
I have a Guido membership.
When I do a manual search for networks, it fails to register with all of them except one. However it goes back to no service within seconds of registering
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Re: No service while roaming

The Legend
Posts: 14,440
‎14-05-2019 04:58 PM
Ok. Unfortunately I don't know why it's not working so.
You'll probably need to contact 48 support about this.
See the link in my signature below.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: No service while roaming

Average Joe
Posts: 3
‎14-05-2019 05:00 PM
Alight. Thanks for the help
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