48 Community

cathofarrell · ‎04-03-2017

No service

dalyer · ‎05-03-2017

You'll really need to post a bit more info if you want to get assistance.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer · ‎05-03-2017

Any update?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

cathofarrell · ‎06-03-2017

No luck, still have no service but luckily enough hubbys phone is working which is good, last year I had service n he didn't! This year we even topped up n got extra roaming credits even before we left! We're in Austria till wed, maybe tis a good thing nobody can contact me!

dalyer · ‎06-03-2017

You seem to have an iPhone and are roaming abroad?

If that's the case then the problem is most likely this:

iPhone abroad issue

You may need to try this many times before it works.

Sometimes toggling airplane mode on and then off and trying to "catch" a local network quickly may help.

This problem is due to the stupid way that Apple restrict iPhone usage on certain networks and in certain circumstances even when the handset is unlocked.

It's not specific to 48.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

cathofarrell · ‎06-03-2017

Thanks, I'll keep trying