06-12-2017 02:31 PM
06-12-2017 05:09 PM
You need to contact 48 support about this - see my signature below.
Hope this helps.
06-12-2017 08:43 PM
06-12-2017 08:46 PM
Thanks for the update - it may help others in the same situation.
Not sure why this seems to happen from time to time to some users.
Hopefully they get it sorted soon.