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Please help no internet no calls no texts

Average Joe
Posts: 1
‎15-02-2019 12:22 PM

Hi, I am in Austria and cant call/text and have no internet. Any suggestions? I have Guido membership. Thanks

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Re: Please help no internet no calls no texts

The Legend
Posts: 14,279
‎15-02-2019 11:44 PM

What make and model of phone?

If it's an iPhone then you probably need to be aware of this:

 

http://community.48months.ie/t5/Most-Popular-Questions/iPhone-abroad-issue/td-p/36862

 

Note that you may have to be persistent to get that configuration change to take effect.

Toggling airplane mode on and then off and then trying to do the reconfiguration quickly may help.

 

If it's not an iPhone then can you do a manual scan and see/connect to any local network?

If you manage to do that and calls/texts start working but data does not then check your internet/apn settings and if the apn field has changed from 48months.liffeytelecom.com then edit the settings, change the apn field to that value, save the settings and reboot and then see if data starts working.

 

If all else fails contact 48 support - see the link in my signature below.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Please help no internet no calls no texts

The Legend
Posts: 14,279
‎16-02-2019 08:18 PM

Any update @cookie2005 ?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Please help no internet no calls no texts

Average Joe
Posts: 1
‎18-02-2019 10:59 AM
I am new to 48 and can't get credit. Tried with different cards but timed out all the time. Bought credit but it also failed. I can't make calls or text etc
Posted from Huawei GRA-L09
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Re: Please help no internet no calls no texts

The Legend
Posts: 14,279
‎18-02-2019 12:00 PM
What do you mean you bought credit but it also failed?
Did you topup your cash credit balance successfully?
If so that's not enough to make calls etc.
You still need to buy a monthly membership.
You need an active membership to be able to use any services.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: Please help no internet no calls no texts

The Legend
Posts: 14,279
‎18-02-2019 01:49 PM

Did that help at all @givetwirl ?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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