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Replacement Sim Activation Problem

Average Joe
Posts: 3
‎25-11-2018 09:52 PM
I have received my replacement SIM that I ordered through the 'change my sim' page as I just needed a new size. When I put in the activation code it says 'You're already a 48er so you've activated your SIM' but it still says pending beside step 2 which is the activation. I have tried to activate the code multiple times with no luck. I have been without a phone for 24 hours now because of this and cannot find a working solution on the FAQs or other community questions. I know it's not a problem with the actual sim as I used the pin code on starting my phone to enter. Thank you in advance!
Posted from HTC Desire 10 Pro
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Accepted Solutions

Re: Replacement Sim Activation Problem

The Legend
Posts: 14,109
‎26-11-2018 12:54 AM
I had a similar problem activating a replacement SIM the other day and had to contact 48 support to get it sorted.
You'll probably need to contact them tomorrow about this.
See the link in my signature below.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.

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Posted from Xiaomi Redmi Note 3
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Re: Replacement Sim Activation Problem

The Legend
Posts: 14,109
‎26-11-2018 12:54 AM
I had a similar problem activating a replacement SIM the other day and had to contact 48 support to get it sorted.
You'll probably need to contact them tomorrow about this.
See the link in my signature below.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: Replacement Sim Activation Problem

Average Joe
Posts: 3
‎26-11-2018 01:04 AM
Thanks a million I'll get on to them first thing!
Posted from HTC Desire 10 Pro
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Re: Replacement Sim Activation Problem

The Legend
Posts: 14,109
‎26-11-2018 09:51 AM

Were support able to help @sarahmcdonnell?

With mine they were very quick to help once I contacted them via the chat facility.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Replacement Sim Activation Problem

Average Joe
Posts: 3
‎27-11-2018 05:40 PM
Yes they helped me very quickly all sorted now, thanks a million!
Posted from HTC Desire 10 Pro
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Re: Replacement Sim Activation Problem

The Legend
Posts: 14,109
‎28-11-2018 02:25 PM

Glad to hear that you got it sorted @sarahmcdonnell.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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