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Samsung galaxy 6

Average Joe
Posts: 2
‎06-07-2017 09:59 PM
My phone wont work in Belfast. It says im connected to O2uk but i cant make or recieve calls and texts and my data pkt wont work either
Posted from Generic Android 2.0
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Re: Samsung galaxy 6

The Legend
Posts: 13,294
‎06-07-2017 10:03 PM
Do you have a Guido membership?
EU roaming won't work on any other membership since 13th June.
See here

https://community.48months.ie/t5/Most-Popular-Questions/Going-away-Using-48-when-roaming/m-p/44774#M...

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: Samsung galaxy 6

The Legend
Posts: 13,294
‎07-07-2017 12:57 AM

Any update @kevinka?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Samsung galaxy 6

Average Joe
Posts: 2
‎07-07-2017 09:37 AM
Thank,but i have the don package.
Posted from Generic Android 2.0
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Re: Samsung galaxy 6

The Legend
Posts: 13,294
‎07-07-2017 10:09 AM
And you're using a Samsung Galaxy phone?
You'll probably need to contact 48 support so as roaming should just work in this case.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: Samsung galaxy 6

[ Edited ]
The Legend
Posts: 13,294
‎07-07-2017 01:33 PM

Sorry - ignore my previous post @kevinka.

I misread your post and thought that you said that you had a Guido membership.

If you have a Don membership then EU roaming will not work.

It only works on Guido since 13th Jun.

See the link that I posted above.

The fact that you have a Don membership explains why things are not working for you in NI/UK.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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