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Service

Average Joe
Posts: 4
‎12-09-2017 08:27 AM
I've Gotton a new phone but can't seem to get service?
Posted from Apple iPhone
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Accepted Solutions

Re: Service

The Legend
Posts: 13,409
‎12-09-2017 05:16 PM

OK - I don't know so.

You'll have to contact 48 support and ask them for advice.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.

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Re: Service

[ Edited ]
The Legend
Posts: 13,409
‎12-09-2017 08:50 AM

What happens?

Any error messages?

If you scan for networks can you see and connect to 48?

Is the phone unlocked for use on any network?

Is it an iPhone?

If so you may need to put a small amount of cash credit on your account to cover the 25c cost of a UK SMS that the iPhone activation process sends behind the scenes after a while to get the phone working on certain networks.

This is due to the stupid way that Apple do things unfortunately.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Service

Average Joe
Posts: 4
‎12-09-2017 04:32 PM
No error messages
the phone is unlocked
Scanned for networks but no 48
It is an iphone
Posted from Apple iPhone
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Re: Service

The Legend
Posts: 13,409
‎12-09-2017 04:37 PM

Do you have any cash credit on your account?

It could be that the phone has not been activated on the network and this can take a little time after a reboot.

But it does require the ability to send a UK SMS behind the scenes to the Apple activation server in the UK and this will not happen if there is no cash credit to pay for it (at least 25c).

As I said this is due to the stupid way that Apple do things.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Service

Average Joe
Posts: 4
‎12-09-2017 04:40 PM
I have cash credit and have had the phone for24 hours now
Posted from Apple iPhone
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Re: Service

The Legend
Posts: 13,409
‎12-09-2017 05:16 PM

OK - I don't know so.

You'll have to contact 48 support and ask them for advice.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Service

The Legend
Posts: 13,409
‎14-09-2017 03:46 PM
Were 48 support able to help @aoifepower?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: Service

Average Joe
Posts: 4
‎14-09-2017 05:57 PM
Yes they did it's working now thanks
Posted from Apple iPhone
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Re: Service

The Legend
Posts: 13,409
‎14-09-2017 07:25 PM
Great, glad you got sorted in the end.
What was the problem/solution?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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