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Texts not sending to UK

Hot Rod
Posts: 8
‎09-01-2018 10:32 PM
I'm trying to send a text to England and it won't send. I've deleted messages, paid my months fee. What's going on??
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Re: Texts not sending to UK

The Legend
Posts: 13,296
‎10-01-2018 12:14 AM
You need cash credit on your account to pay for international SMS messages.
25c each.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Texts not sending to UK

The Legend
Posts: 13,296
‎10-01-2018 10:59 AM

Did that help at all @megan_rowe?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Texts not sending to UK

Hot Rod
Posts: 8
‎10-01-2018 01:03 PM
I can't do it as it says I haven't paid for this month although the money's been taken out of my account and everything else is working but because when I sign in it says I haven't paid I don't have the option of buying add on's
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Re: Texts not sending to UK

The Legend
Posts: 13,296
‎10-01-2018 01:57 PM
There's no add-on for international texts.
You need cash credit to pay for them as I said above.
You also need an active membership.
What does your My 48 account page say about your current membership status, expiry date and allowance balances?

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Texts not sending to UK

Hot Rod
Posts: 8
‎10-01-2018 02:43 PM
It says I don't have an active membership although I've paid for this month
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Re: Texts not sending to UK

[ Edited ]
The Legend
Posts: 13,296
‎10-01-2018 03:39 PM

If you paid for a membership but did not get it then that's very strange.

What does your My History page say about recent payments/purchases/topups?

 

http://www.48months.ie/my-48/my-history

 

You may need to contact 48 support about this.

See the link in my signature below.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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