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iPhone issues in the uk

Hot Rod
Posts: 5
‎02-04-2018 11:47 AM
Hi

We arrived in the UK from France and can not get any services. We had cover in France but not the UK.
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Re: iPhone issues in the uk

The Legend
Posts: 13,736
‎02-04-2018 01:35 PM
Could be this issue due to the stupid way that Apple do things with iPhones.

https://community.48months.ie/t5/Most-Popular-Questions/iPhone-abroad-issue/td-p/36862

You may need to be persistent to get that working.
Switching airplane mode on and off and then Trinh quickly may help the phone to catch a local network so that the required reconfirmation can be performed.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: iPhone issues in the uk

The Legend
Posts: 13,736
‎02-04-2018 03:55 PM
Did that help at all @sidefire?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: iPhone issues in the uk

Hot Rod
Posts: 5
‎03-04-2018 05:21 PM
Hi

Sorry still without a 48 service . Along with 2 others.

How can I set my phone manually

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Re: iPhone issues in the uk

The Legend
Posts: 13,736
‎03-04-2018 08:16 PM
Did you try what I suggested above?
What happened?
As I mentioned you may need to be persistent with this.
If that doesn't work then you'll have to contact 48 support.
See the link in my signature below.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: iPhone issues in the uk

The Legend
Posts: 13,736
‎04-04-2018 05:06 PM
Any update @sidefire?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: iPhone issues in the uk

Hot Rod
Posts: 5
‎05-04-2018 09:28 AM
I have 3 friends with me trying the above advice and still can not get a 48 service in the UK

Can anyone please post me the APN details for when abroad. We had no problem when we were in France. We do not know why it is an issue in the UK
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Re: iPhone issues in the uk

The Legend
Posts: 13,736
‎05-04-2018 10:03 AM
If you can't get any network connection at all then it's nothing to do with the apn.
If it's an iPhone then see the tip that I linked to earlier.
This is a common problem with iPhones when roaming in some networks due to the stupid way that Apple do things.
If you DO have a network connection and calls/texts work but data does not then check your internet/APN settings and if the apn field has changed from 48months.liffeytelecom.com then change it back to that, reboot and see if data starts working.
If none of that helps then you'll need to contact 48 support.
See the link in my signature below.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: iPhone issues in the uk

Hot Rod
Posts: 5
‎05-04-2018 10:39 AM
Understand. Thanks for your prompt reply. I will follow up your suggestion
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Re: iPhone issues in the uk

Hot Rod
Posts: 5
‎05-04-2018 12:34 PM
Update.
The chat help desk had no solutions to our problems. They recommended the same as you.

So in desperation and nothing to lose, we tried the opposite
We enabled automatic on our iPhones in the phone section and automatic in the carrier area and we now have full call, text and data service from 02-UK 3G

Maybe this will help others

Regards
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