Members

123,046

Posts

26,382

Reply
Community Manager

[Resolved] Card payment issues on website

[ Edited ]

Hey guys

 

We are really sorry but we have a few gremlins running loose at the moment.

 

We noticed an issue with our payments system earlier today meaning you will not be able to purchase any add ons or memberships.

 

We have all the 48 boffins working hard towards getting this fix for you.

 

The cause has been found and we should have some better news for you very soon.

 

Watch this space!!!

 

Damian @ the 48 care crew

Community Manager

[Resolved] Card payment issues on website

Hi

 

i'm pleased to say the problems earlier have been resolved now.

 

All gremlins have been chased from the build and it's business as usual now.

 

Sorry for any inconvenience but you should be good to go now.

 

Damian @ the 48 care crew

Average Joe

Re: [Resolved] Card payment issues

Nope ! Money taken from my bank account ( €8 twice) Credit taken from my 48 account for Internet add on ( €9) but still no Internet access ! My membership page is just "greyed out " ! Using a 3 sim to send this !!! What's Goin' on ?
Posted from Samsung GT-S7580
The Legend

Re: [Resolved] Card payment issues

You pronbably need to contact 48 support to get them to look into this for you:

 

https://www.48months.ie/help#contact-us

 

Hope this helps.



If this answers your question then please mark your question as solved - see here.
The Legend

Re: [Resolved] Card payment issues

Did you contact support?

Did they get anywhere with this problem?



If this answers your question then please mark your question as solved - see here.
Average Joe

Re: [Resolved] Card payment issues

Thanks - working now ! I contacted support, but still three days without the Internet and a message on my 'greyed out ' membership page telling me to 'hang tough ' ! My arms are sore ! Ha ha
Posted from Samsung GT-S7580
The Legend

Re: [Resolved] Card payment issues

Did support explain what the problem was and what needed to be done to fix it?

It seems to be something that happens to individual users from time to time but I don't know why... 

Anyway - glad it's finally sorted.



If this answers your question then please mark your question as solved - see here.
Average Joe

Re: [Resolved] Card payment issues

They never mentioned what exactly the problem was - I presume it is a software issue. Thanks for your help.
Posted from Samsung GT-S7580
Average Joe

Re: [Resolved] Card payment issues on website

I tried to put credit on my membership wit my card but it doesn't seem to work any help there
Posted from Samsung GT-I9300
The Legend

Re: [Resolved] Card payment issues on website

More info needed...

What happens?

Any error message?

Where are you trying to do this? 

On the website or on the app?

Has this card ever worked before for payments/purchases on 48?

 

Hope this helps.



If this answers your question then please mark your question as solved - see here.
The Legend

Re: [Resolved] Card payment issues on website

Any update?



If this answers your question then please mark your question as solved - see here.
Posted from Xiaomi Note 3
Average Joe

Re: [Resolved] Card payment issues on website

I just top up and still no service on my phone
Posted from Apple iPhone
The Legend

Re: [Resolved] Card payment issues on website

What do you mean by topup?

Cash credit topup, membership purchase, add-on purchase?

What does your My 48 page say about your current membership status, expiry date, allowance balances#

 

https://www.48months.ie/my-48

 

Does it list a "next" membership which is stacked to kick in when your current membership expires?

Remember that buying a new membership doesn't give you that membership's allowances immediately if you have a current membership that has not yet expired.

All memberships always run their full monthly course and buying a new membership does not terminate a current membership early and start the new one.

If you have used up membership allowances before the membership month is up then you need to buy add-ons and not a new memebrship.

 

Hope this helps.



If this answers your question then please mark your question as solved - see here.
The Legend

Re: [Resolved] Card payment issues on website

DId that help at all?



If this answers your question then please mark your question as solved - see here.