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Re: Issue with some customers losing 3G connection

Hot Rod
Posts: 6

Precisely Smiley Happy I recently unlcoked my phone so I may have skipped something while setting up on the new network!

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Re: Issue with some customers losing 3G connection

Anon
Posts: 0
Hi, just lost total network signal and 3G while i was on an important call. When is it gonna come back to normal?
Posted from Apple iPhone

Re: Issue with some customers losing 3G connection

The Legend
Posts: 12,804

You should log a support query about this:

 

How to get help

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Issue with some customers losing 3G connection

Average Joe
Posts: 3
Im also having issues connecting to the internet with the moto g I've everything set up 'access point' etc but it wont establish a connection ?
Posted from Generic Android
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Re: Issue with some customers losing 3G connection

The Legend
Posts: 12,804

Did it ever work?

If it did then when did it stop?

Have you configured your internet settings properly?

 

http://tinyurl.com/kys43lv

 

Access point is really for tethering (accessing the internet from other devices - laptop, tablet etc. - using your phone as the "modem") so should not be required for accessing the internet from your phone directly. 

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Issue with some customers losing 3G connection

Average Joe
Posts: 3
Just got it. Thank you !!
Posted from Generic Android
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Re: Issue with some customers losing 3G connection

The Legend
Posts: 12,804

You mean configuring your APN settings fixed the problem?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Issue with some customers losing 3G connection

Average Joe
Posts: 3
Yeah.
Posted from Generic Android
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Re: Issue with some customers losing 3G connection

The Legend
Posts: 12,804

Great - glad it helped. It's useful to get feedback from people about how they have solved their issues. Might help the next person. 



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Issue with some customers losing 3G connection

Average Joe
Posts: 1
Hi was talking to one of ye through Facebook msgs. My internet still isn't working. At all. If I turn of and on my phone it works for maybe 10-15 mins. Sick of doing this. Have done all the other things that have been suggested. It's not just mine, my brothers and boyfriends don't work either.
Posted from Apple iPad
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