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Hot Rod
Posts: 7

Re: Issue with some customers losing 3G connection

I signed up to 48 yesterday. 3G worked no problem all day. This morning when I left the house my 3G was not working. Turning the phone off and on again has not worked.

 

I'm on a Motorola Moto G.

 

Thanks

Buddy
Posts: 21

Re: Issue with some customers losing 3G connection

Hi,

 

My internet is completely down too, tried everything regards troubleshooting the issue

The Legend
Posts: 11,002

Re: Issue with some customers losing 3G connection

I think you'll all have to log a support request to get 48 support to look into this for you if you have already tried all the other advice mentioned here and in other threads.

 

How to get help

 

Hope this helps.



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Average Joe
Posts: 1

Re: Issue with some customers losing 3G connection

I too have lost my data connection. Restarting the phone doesn't help. I have a Moto G running KitKat.

Average Joe
Posts: 1

Re: Issue with some customers losing 3G connection

It's not just 3G connection. I can't send/ receive text on and off aswell...

The Legend
Posts: 11,002

Re: Issue with some customers losing 3G connection

As I said above I think that people having these problems need to log a support query.

I don't think that anybody on the forum can help and it needs 48 support to look into it on their side.

 

Hope this helps.



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Average Joe
Posts: 4

Re: Issue with some customers losing 3G connection

I am having this issue since early this morning. My APNs are correct and I can see my phone switching between EDGE and HSDPA but there is no data being transmitted. I'm getting an IP address also.

 

I have reported the incident to a member of the team but as of yet have had no reply.

 

Along with the 4 or 5 outages last year and this unexplained problem with losing my data connection I'm seriously considering moving to another mobile operator for the purpose of reliablility even if it does mean spending a few extra euro a month. 48months has shown themselves to be one of the most amaturish service providers I have ever been a member of

Gladiator
Posts: 107

Re: Issue with some customers losing 3G connection

dalyer wrote "As I said above I think that people having these problems need to log a support query.

I don't think that anybody on the forum can help and it needs 48 support to look into it on their side."

 

This is simply not true. "techie_kev" opened this thread saying they are looking in to this in a big way. He then followed up with another post.

 

He later posted this "Please let us know here on this Community post if you have lost 3G internet connection again"

 

.. and this "Your updates here will help us determine the success of these changes."

 

So this is the EXACT place that people shoule be posting these report.

 

Please stop telling people to not post, in direct contravention to what 48 tech people are saying.

The Legend
Posts: 11,002

Re: Issue with some customers losing 3G connection

I didn't tell anybody not to post here.

I suggested that they log a support query to get 48 support to look into their specific problem.

Seems prudent advice to me.

Thanks for SHOUTING to emphasize your message though... Yawn... Man Tongue



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Average Joe
Posts: 1

Re: Issue with some customers losing 3G connection

Having the Exact same problems myself. Completely rebooted my phone as it was a new and meant i wouldn't lose too much stuff, reentered all the data settings from scratch and still nothing doing. Don't know what the problem is but would love if it got sorted soon. 

Rock Star
Posts: 889

Re: Issue with some customers losing 3G connection

 

Just to add...

 

I had sporadic 3G in the early morning up to roughly 1100hrs at which point it went to Edge and after a reboot it very slowly returned to (seemingly) normal operation. 

 

As we had the Techie post suggesting there was updates on the system yesterday afternoon, & as my 3G dip had taken place in the wee hours - it was a non-issue for me.

 

All post's are replied to by the Community Helpers throughout the forum, however - Although granted, Techie updates is a point of interest, & the right place to add if there is a problem with 3G presently - Because it is an open (public forum) each person experiencing such would for privicy reason's alone - also need to log a support request for individual investigation. 

 

 

Smiley Happy

 

Posted from Samsung GT-I9100
Gladiator
Posts: 107

Re: Issue with some customers losing 3G connection

Dalyer wrote: I don't think that anybody on the forum can help and it needs 48 support to look into it on their side."

 

And as for shouting, being a hypocrit doesn't impress. Posing as a self apointed 24/7 '48 tech' help doesn't impress either, despite your silly pseudo-official sig.

 

As the Official 48 tech guy said:

 

""Please let us know here on this Community post if you have lost 3G internet connection again"

Average Joe
Posts: 1

Re: Issue with some customers losing 3G connection

I too have lost my data connection today. Restarting the phone doesn't help.

The Legend
Posts: 11,002

Re: Issue with some customers losing 3G connection


saoir wrote:

And as for shouting, being a hypocrit doesn't impress.


http://www.48months.ie/boiler-plate/website-terms

 

You must not use the 48 forum to display any material which is

 

  • racist, sexist or homophobic;
  • pornographic, obscene, profane or vulgar;
  • defamatory of any person, entity or organisation;
  • abusive, threatening or otherwise likely to be harmful;
  • contrary to any relevant local, national or international law;
  • offensive or inappropriate in the opinion of our moderators; or
  • infringes the rights (including the intellectual property rights) of any legal or natural person.

Post reported to the moderators.



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Average Joe
Posts: 1

Re: Issue with some customers losing 3G connection

I lost my internet today at about 11 am and it hasn't worked since have full interet  left and reset network settings and done a power cycle .....and its still not working! 

Check this out