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Re: Issue with some customers losing 3G connection

The Legend
Posts: 13,932
‎05-02-2014 01:12 PM

As I said above I think that people having these problems need to log a support query.

I don't think that anybody on the forum can help and it needs 48 support to look into it on their side.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Issue with some customers losing 3G connection

Average Joe
Posts: 4
‎05-02-2014 01:27 PM

I am having this issue since early this morning. My APNs are correct and I can see my phone switching between EDGE and HSDPA but there is no data being transmitted. I'm getting an IP address also.

 

I have reported the incident to a member of the team but as of yet have had no reply.

 

Along with the 4 or 5 outages last year and this unexplained problem with losing my data connection I'm seriously considering moving to another mobile operator for the purpose of reliablility even if it does mean spending a few extra euro a month. 48months has shown themselves to be one of the most amaturish service providers I have ever been a member of

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Re: Issue with some customers losing 3G connection

Anon
Posts: 0
‎05-02-2014 01:37 PM

dalyer wrote "As I said above I think that people having these problems need to log a support query.

I don't think that anybody on the forum can help and it needs 48 support to look into it on their side."

 

This is simply not true. "techie_kev" opened this thread saying they are looking in to this in a big way. He then followed up with another post.

 

He later posted this "Please let us know here on this Community post if you have lost 3G internet connection again"

 

.. and this "Your updates here will help us determine the success of these changes."

 

So this is the EXACT place that people shoule be posting these report.

 

Please stop telling people to not post, in direct contravention to what 48 tech people are saying.

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Re: Issue with some customers losing 3G connection

The Legend
Posts: 13,932
‎05-02-2014 01:40 PM

I didn't tell anybody not to post here.

I suggested that they log a support query to get 48 support to look into their specific problem.

Seems prudent advice to me.

Thanks for SHOUTING to emphasize your message though... Yawn... Man Tongue



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Issue with some customers losing 3G connection

Anon
Posts: 0
‎05-02-2014 02:09 PM

Having the Exact same problems myself. Completely rebooted my phone as it was a new and meant i wouldn't lose too much stuff, reentered all the data settings from scratch and still nothing doing. Don't know what the problem is but would love if it got sorted soon. 

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Re: Issue with some customers losing 3G connection

Rock Star
Posts: 889
‎05-02-2014 02:13 PM

 

Just to add...

 

I had sporadic 3G in the early morning up to roughly 1100hrs at which point it went to Edge and after a reboot it very slowly returned to (seemingly) normal operation. 

 

As we had the Techie post suggesting there was updates on the system yesterday afternoon, & as my 3G dip had taken place in the wee hours - it was a non-issue for me.

 

All post's are replied to by the Community Helpers throughout the forum, however - Although granted, Techie updates is a point of interest, & the right place to add if there is a problem with 3G presently - Because it is an open (public forum) each person experiencing such would for privicy reason's alone - also need to log a support request for individual investigation. 

 

 

Smiley Happy

 

Posted from Samsung GT-I9100
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Re: Issue with some customers losing 3G connection

Anon
Posts: 0
‎05-02-2014 02:31 PM

Dalyer wrote: I don't think that anybody on the forum can help and it needs 48 support to look into it on their side."

 

And as for shouting, being a hypocrit doesn't impress. Posing as a self apointed 24/7 '48 tech' help doesn't impress either, despite your silly pseudo-official sig.

 

As the Official 48 tech guy said:

 

""Please let us know here on this Community post if you have lost 3G internet connection again"

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Re: Issue with some customers losing 3G connection

Average Joe
Posts: 1
‎05-02-2014 02:42 PM

I too have lost my data connection today. Restarting the phone doesn't help.

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Re: Issue with some customers losing 3G connection

The Legend
Posts: 13,932
‎05-02-2014 03:00 PM

@saoir wrote:

And as for shouting, being a hypocrit doesn't impress.


http://www.48months.ie/boiler-plate/website-terms

 

You must not use the 48 forum to display any material which is

 

  • racist, sexist or homophobic;
  • pornographic, obscene, profane or vulgar;
  • defamatory of any person, entity or organisation;
  • abusive, threatening or otherwise likely to be harmful;
  • contrary to any relevant local, national or international law;
  • offensive or inappropriate in the opinion of our moderators; or
  • infringes the rights (including the intellectual property rights) of any legal or natural person.

Post reported to the moderators.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Issue with some customers losing 3G connection

Average Joe
Posts: 1
‎05-02-2014 03:09 PM

I lost my internet today at about 11 am and it hasn't worked since have full interet  left and reset network settings and done a power cycle .....and its still not working! 

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