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Re: Issue with some customers losing 3G connection

Hot Rod
Posts: 7
‎05-02-2014 03:10 PM

Do you mind keeping this thread on topic dalyer?

 

I have followed all instructions given by customer support and tried contacting them again but am not getting any replies.

 

I hope this isn't what I can expect in the future from 48.

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Re: Issue with some customers losing 3G connection

Average Joe
Posts: 4
‎05-02-2014 04:15 PM

This has started happening me from this morning. I've only had 3G work once for about five minutes. Turning off the phone doesn't help. I even restored my entire phone to see if that would help. No luck.

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Re: Issue with some customers losing 3G connection

Average Joe
Posts: 4
‎05-02-2014 04:27 PM

No internet all day. Tried resetting phone and turning on & off. Whats happening?

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Re: Issue with some customers losing 3G connection

Rock Star
Posts: 889
‎05-02-2014 04:48 PM

Hi all

I would suggest, (as well as posting here)- to log a 48 support request also.

http://www.48months.ie/help/ask-agent

Be as descriptive as possible, and include where you are (town & county) make and model of handset, & when you lost 3G (time, approx)

:-)

I would defer from any other troubleshooting method, save from either a power cycle/flight mode toggle, as suggested by 48 themselves.

:-)

Posted from Samsung GT-I9100
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Re: Issue with some customers losing 3G connection

Average Joe
Posts: 2
‎05-02-2014 05:21 PM

I had perfect connection up to last night, this morning on my way to work i noticed i couldnt load any pages, After restarting the phone i get intermittent connection. I kept trying to do a speed test, It succeeded around once out of 20 tries fully. other times it starts, and half way through the test gives me a network communication error. When it succeeded i got around .2 down, where i live being so close to a mast i usually get 3.5odd. Also sometimes when browsing the net the loading of pages times out, or sometimes i get redirected to an "error 53" page saying temporary service issue. I dont know if this is a message from the chrome browser on my phone or if it is from the 48 network.

 

Anyway just said id let you know what has been going on for me, as i said working perfectly until this morning, and even after restarts its intermittent, and very slow. Maybe its just me i dont know. Sure let me know if its just me, otherwise said id try help. 

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Re: Issue with some customers losing 3G connection

The Legend
Posts: 13,516
‎05-02-2014 05:31 PM
Are you sure it's not http error 503 - service unavailable because the data connection disappears while the browser is trying to do something?

http://en.m.wikipedia.org/wiki/List_of_HTTP_status_codes


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Generic Android 4.1
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Re: Issue with some customers losing 3G connection

Average Joe
Posts: 2
‎05-02-2014 05:46 PM

Your right, Just tried to load google there. First time got the little chrome dinosaur icon. No connection.

Refreshed and i got just text but the layout was wrong and got no images,

Third try i got the following, loading each page took ~20 seconds which for a HTC One is longer than usual given i can see a mast outside my window.

 

Screenshot_2014-02-05-17-37-4312.jpg

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Re: Issue with some customers losing 3G connection

Average Joe
Posts: 2
‎05-02-2014 06:16 PM
I have an iPhone 5 and I do not have data connection neither. Tried to turn my mobile off and on again but it doesn't help.
Posted from Apple iPad
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Re: Issue with some customers losing 3G connection

Anon
Posts: 0
‎06-02-2014 01:33 AM

Hi i have lost my internet connection since like the 3rd on feb.. can it be fixed pls!! 

Re: Issue with some customers losing 3G connection

Hot Rod
Posts: 7
‎06-02-2014 09:26 AM

Woke up this morning and my internet is working fine again!

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