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Re: Issue with some customers losing 3G connection

Average Joe
Posts: 1
‎12-02-2014 03:59 PM

can anyone tell me how to get connection back on an iphone 4? i dont know what the apn thing is about or how to find it on my phone...

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Re: Issue with some customers losing 3G connection

The Legend
Posts: 13,516
‎12-02-2014 06:34 PM

Follow all of the steps here:

 

http://community.48months.ie/t5/Need-Help/Samsung-Galaxy-phones-internet-settings/m-p/13363#M4013

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Issue with some customers losing 3G connection

Anon
Posts: 0
‎12-02-2014 06:44 PM

katieleahy:

can anyone tell me how to get connection back on an iphone 4? i dont know what the apn thing is about or how to find it on my phone...


katie - When you say 'connection' I have to assume you mean 3G ? Internet connection ? check out the first post in this thread. Do a hard reset on your iPhone. Hold the power and the home button down and keep them down until the screen goes black and keep them down until the apple logo appears and let go.

 

If this doesn't work, then go to:

http://community.48months.ie/t5/Need-Help/Apple-iPhones-internet-settings/m-p/3358/highlight/true#M1...

 

This will tell you how to navigate the settings part of your iphone to where the 48months settings are.

 

And scroll down to find the instructions for the iOS you are using ... iOS6 ? or iOS 7 ?

NO SIGNAL , NETWORK DOWN , 12/2/14

300
Average Joe
Posts: 1
‎12-02-2014 10:37 PM

No signal and network down since this afternoon i checked with 4 other users all have same fault

any news about getting us back up and running?

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Re: Issue with some customers losing 3G connection

[ Edited ]
Rock Star
Posts: 889
‎12-02-2014 11:15 PM


Hi 300

This could be an Area Mast issue, have you & your mates contacted 48 support?

Please do at the nearest opportunity.

Include your Town/County,Handset make/model & rough time-frame when 3G was lost.

 

Edit: Try a power cycle & check your APN is present & correct meanwhile.

 

http://www.48months.ie/help/ask-agent


Hopefully it'll be resolved soon...

:-)

Posted from Samsung GT-I9100
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Re: Issue with some customers losing 3G connection

Average Joe
Posts: 2
‎13-02-2014 10:41 AM

Hi, im also expericing issues with my interent connection, its not working at all, even when i restart my phone. somethimes even my phone service is going and not coming back for long periods of time.

 

Please help. 

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Re: Issue with some customers losing 3G connection

Average Joe
Posts: 4
‎13-02-2014 10:50 AM

Having the same problem in Clonmel, my network is down completely since yesterday. On a standard membership with samsung pebble phone. The SIM keep refreshing, there's no bars and I can't phone or text.

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Re: Issue with some customers losing 3G connection

[ Edited ]
The Legend
Posts: 13,516
‎13-02-2014 10:58 AM

Bear in mind that there was a lot of storm damage last night in case this is a contributory factor here...

 

Edit: looks like it might be a factor for some people judging by this update which has just been posted:

 

Service disruption on O2 network to due severe wea..



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Issue with some customers losing 3G connection

Average Joe
Posts: 2
‎13-02-2014 02:34 PM

Hi there

My iphone5 has been dropping 3g connection for the last couple of weeks, and I have to completely power my phone off and then on again at least once every day.

 

I only just noticed this thread today and wonder if other users are still experiencing this problem.  I'm usually around Dubin 2, 4, 6 and as far as Stillorgan N11.

 

I only paid my 2nd 20e membership on the 7th but have been so frustrated with the lack of 3g that I'm only going to pay for the 10e membershipo next month.  A

 

I'm not sure whether this thread gets answered or how I go about reporting the issue in order to have 48 try to resolve it, any advice much appreciated :-)

 

Thanks

Karen

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Re: Issue with some customers losing 3G connection

The Legend
Posts: 13,516
‎13-02-2014 03:21 PM

gizzabreak wrote:

I'm not sure whether this thread gets answered or how I go about reporting the issue in order to have 48 try to resolve it, any advice much appreciated :-)


To flag this with 48 support you log a support ticket as explained here:

 

How to get help

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
1 Like

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