07-04-2015 10:21 AM - edited 07-04-2015 10:32 AM
Hi Guys, the issues experienced by some of our 48 customers yesterday has been resolved. Basically there was electrical failure at one of our data centres that affected 48, Three and Tesco Mobile. We just want to say thanks for everyone’s patience and apologise for any inconvenience caused. ~ Damian from 48
07-04-2015 10:40 AM
Still have no data. Have tried all suggested 'fixes' such as turning off and back on again, rescanning for networks. To no avail.
07-04-2015 10:43 AM
Are your APN/internet settings still correct?
What are they?
07-04-2015 11:02 AM
What phones (make and model) are you both using?
I know that some Samsung Galaxy phones have a habit of spontaneously losing the APN settings for some reason.
Or maybe you both reset your phones to default settings in an attempt to get a connection again during the network outage yesterday?
07-04-2015 02:08 PM
Did you switch off and on again?
Are your internet settings still correct?
Some people reported that they lost their internet settings during the outage.
No idea how/why unless they reset their phones to factory defaults or they were using Samsung Galaxy phones which seem to have a problem whereby they sometimes spontaneously lose their settings.
Check that your settings are as follows:
MMS Proxy: 10.1.11.19
MMS Port: 8080
APN Type: * or default,mms,supl
Leave all other fields blank/not set (including Authentication type).
Make sure that data roaming is enabled.
Hope this helps.