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Re: Network Outage - 06/April

Average Joe
Posts: 3
I know i didn't get it as I've just checked my private messages from the last outage with 48
Posted from Apple iPad
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Re: Network Outage - 06/April

Crew Member
Posts: 75

Update 06/04/15 @ 22:33

The majority of customers will now have their service fully restored.  Customers who may still be impacted by this issue are in the North Dublin, Louth and border areas. We are working hard to restore full service in these areas as soon as possible.

 

This issue has occurred due to an electrical failure at one of our data centres which caused an increase in temperature in the building and then subsequently impacted some systems affecting customer service.

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Re: Network Outage - 06/April

[ Edited ]
The Legend
Posts: 12,807

benmeade wrote:
I know i didn't get it as I've just checked my private messages from the last outage with 48

Well this is one case that I was thinking of.

 

http://community.48months.ie/t5/Techie-Updates/Compensation-for-outage-on-2nd-October/m-p/11631/high...

 

I can't find verification of the other one that I was thinking of so maybe I was mistaken.

 

Edit: this was the other case that I was thinking of - where 48 made a charitable donation in lieu of compensation to members:

 

http://community.48months.ie/t5/Techie-Updates/48-and-the-PMV-Trust-www-pmvtrust-ie/m-p/17529#U17529



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Network Outage - 06/April

Average Joe
Posts: 1

Can we get an update?  I'm based in rathmines and still have zero service..nothing works.

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Re: Network Outage - 06/April

The Legend
Posts: 12,807

claffey wrote:

Can we get an update?  I'm based in rathmines and still have zero service..nothing works.


Did you switch off and on again or manually scan for networks and reconnect to 48?

The latter sorted things for me earlier around 9pm.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Network Outage - 06/April

Average Joe
Posts: 1
Easily the worst network ive been with, can't wait to switch networks!
Posted from Apple iPhone
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Re: Network Outage - 06/April

Average Joe
Posts: 1

Hi! I can send text and call but my data is not workng yet. What can I do?

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Re: [Resolved] Network Outage - 06/April

Crew Member
Posts: 75

LATEST UPDATE 06/04/15 @ 23:40

Service has now been restored to all customers.  If you are still experiencing issues, please turn off your phone and turn it on again.  This will force your phone to re-attach itself to the network and should resolve any remaining issues.  If you are still experiencing an issue, please contact a 48 Agent.

 

Sorry for any inconvenience caused by this issue.  We will be reviewing this incident and we will revert to you with further information as soon as we have it.

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Re: [Resolved] Network Outage - 06/April

Anon
Posts: 0
Nope, still not working for me.
Posted from OnePlus A0001

Re: [Resolved] Network Outage - 06/April

The Legend
Posts: 12,807

For people still experiencing problems as mentioned above have you switched off and on again or manually rescanned for networks and reconnected to 48? That should sort it out if the network is back working.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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