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Re: Network Outage - 06/April

[ Edited ]
Crew Member (retired)
Posts: 177

Hi Guys, the issues experienced by some of our 48 customers yesterday has been resolved. Basically there was electrical failure at one of our data centres that affected 48, Three and Tesco Mobile. We just want to say thanks for everyone’s patience and apologise for any inconvenience caused. ~ Damian from 48

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Re: Network Outage - 06/April

Average Joe
Posts: 2

Still have no data. Have tried all suggested 'fixes' such as turning off and back on again, rescanning for networks. To no avail.

 

 

 

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Re: Network Outage - 06/April

The Legend
Posts: 12,807

Are your APN/internet settings still correct?

What are they?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Network Outage - 06/April

Average Joe
Posts: 2

Ah - had to reset my APN settings - all good now....

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Re: Network Outage - 06/April

Average Joe
Posts: 2

I had to put the APN settings in again to get my internet back..

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Re: Network Outage - 06/April

The Legend
Posts: 12,807

What phones (make and model) are you both using?

I know that some Samsung Galaxy phones have a habit of spontaneously losing the APN settings for some reason.

Or maybe you both reset your phones to default settings in an attempt to get a connection again during the network outage yesterday?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: [Resolved] Network Outage - 06/April

Coach
Posts: 11
My Internet still down. Is anyone else have similar problems?
Posted from Samsung GT-I8190
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Re: [Resolved] Network Outage - 06/April

The Legend
Posts: 12,807

Did you switch off and on again?

Are your internet settings still correct?

Some people reported that they lost their internet settings during the outage.

No idea how/why unless they reset their phones to factory defaults or they were using Samsung Galaxy phones which seem to have a problem whereby they sometimes spontaneously lose their settings.

Check that your settings are as follows:

 

APN: 48months.liffeytelecom.com
MMSC: http://mmc1/servlets/mms
MMS Proxy: 10.1.11.19
MMS Port: 8080
MCC: 272
MNC: 11
APN Type: * or default,mms,supl

 

Leave all other fields blank/not set (including Authentication type).

Make sure that data roaming is enabled.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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