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Re: Problem with outgoing calls, 27th September 2013

Anon
Posts: 0
‎27-09-2013 08:09 PM
Houston we have a problem!!!!!
Posted from Apple iPhone
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Re: Problem with outgoing calls, 27th September 2013

Average Joe
Posts: 1
‎27-09-2013 08:22 PM
Mines been gone for 4 hours..
Posted from Apple iPhone
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Re: Problem with outgoing calls, 27th September 2013

Average Joe
Posts: 1
‎27-09-2013 08:30 PM

its quite along time though.. im patient Smiley Frustrated

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Re: Problem with outgoing calls, 27th September 2013

Crew Member (retired)
Posts: 347
‎27-09-2013 08:33 PM
Hey guys,

Latest update from 8:07 in case you missed it from the first message in this thread:

27/09/13: 20:07 - We have made a bit of progress.  People have been reporting that calls are working intermittently now.  So one in 5 or 6 tries will work.  We still have engineers on site and expect good news shortly.  We will have a further update shortly after 8.30pm.

Just so you're aware: We're running on the O2 network so any problems they're having we'll be having, too.
Posted from Samsung GT-I9300
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Re: Problem with outgoing calls, 27th September 2013

Average Joe
Posts: 1
‎27-09-2013 08:34 PM

I can now make calls thanks

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Re: Problem with outgoing calls, 27th September 2013

Crew Member (retired)
Posts: 347
‎27-09-2013 08:43 PM

Glad to hear that! Let us know if any of you are still having problems, it looks like we're on the right track now.

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Re: Problem with outgoing calls, 27th September 2013

Anon
Posts: 0
‎27-09-2013 08:46 PM
It's alive!!!!!
Posted from Apple iPhone
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Re: Problem with outgoing calls, 27th September 2013

Crew Member (retired)
Posts: 347
‎27-09-2013 08:53 PM

Good news everyone, here's the latest update:

 

27/09/13: 20:45 Sorry for the wait but we have some good news at last.  Calls and texts are back up and running again.  Check it out and if you have any problems contact the care crew.

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Re: Problem with outgoing calls, 27th September 2013

[ Edited ]
pat
Buddy
Posts: 15
‎27-09-2013 09:23 PM


"That's a good idea, pat, we'll see if that's possible. We don't have an update for you, yet. You'll have to hang in there a little while longer, very sorry about that!"

 

Denise, I get texts from companies I never even gave my number to, so I'd say it should be possible to send a text to all your customers, seeing as you have our numbers. Should even be a bit easier seeing as you are a phone company. If you can't figure it out get back to me, I can pass you on to companies who have group texting figured out, they might let you know how it is done.

Regards

Patrick

 

 

 

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Re: Problem with outgoing calls, 27th September 2013

The Legend
Posts: 13,647
‎27-09-2013 11:44 PM

@pat wrote:


"That's a good idea, pat, we'll see if that's possible. We don't have an update for you, yet. You'll have to hang in there a little while longer, very sorry about that!"

 

Denise, I get texts from companies I never even gave my number to, so I'd say it should be possible to send a text to all your customers, seeing as you have our numbers. Should even be a bit easier seeing as you are a phone company. If you can't figure it out get back to me, I can pass you on to companies who have group texting figured out, they might let you know how it is done.

Regards

Patrick

 


That did make me laugh (sorry Denise) after a frustrating evening on 48. Network failed at a very bad time for me personally but I'm sure I'm not alone. Call Me texts are fine - except when they go to somebody else on 48 who can't call back. Man Sad Thanks to the kind taxi driver who let me borrow his phone to make an important call this evening.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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