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[Resolved] Problem with outgoing calls, 27th September 2013

care_crew
Crew
Crew

 

I have to apologise for this.  We are having a bit of a problem at the minute meaning outoging calls will be unavailable right now..

 

We have people working hard on this as we speak and hope to have better news for you soon. 

 

I can’t give an exact time but we usually get these types of things fixed within a few hours.

 

Hang in there and we really hope this will be all sorted soon. 

  

If your urgently need to contact someone who is not on 48 then you can send them a "Call Me" message.  Just text your friend's number to 50148 (free of charge).

 

Your friend will then receive a “hey, call me” message from your phone.

 

The text will appear from your mobile number, not 50148, so they’ll know if is from you.

 

 

Updates will be posted here as we get them.

 

 

Updates:

27/09/13: 18:45 - We are still working on this.  We have the engineers on site who are troubleshooting and are hopeful of a resolution soon.  I will have a further update shortly after 7pm.

 

27/09/13: 19:25 - Sorry no good news yet.  We will have a further update shortly after 8pm.

 

27/09/13: 20:07 - We have made a bit of progress.  People have been reporting that calls are working intermittently now.  So one in 5 or 6 tries will work.  We still have engineers on site and expect good news shortly.  We will have a further update shortly after 8.30pm.

 

27/09/13: 20:45 Sorry for the wait but we have some good news at last.  Calls and texts are back up and running again.  Check it out and if you have any problems contact the care crew.  



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81 REPLIES 81

Anon
Not applicable

I'm still having problems making calls-anyone else?

Working fine for me right now. 

I presume that your membership etc. is in order?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Anon
Not applicable

"I presume that your membership etc. is in order?"

yes

I used phone last night after the fix

can't use it at all today

OK - think I spoke too soon - cannot make/receive calls or send/receive texts tonight on two different 48 phones. This is really poor show so soon after last night's outage.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Just now started receiving texts sent to me by people earlier today.

I can also call out.

Hope the restoration of service lasts longer this time...

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Anon
Not applicable

same as you

could use phone late last night

can't use it this morning again

what a pain in the a*se

Anon
Not applicable

back working since about 11 o'clock

Anon
Not applicable
My phone only does this when I call one certain person (the person I call most) can anyone explain this ?

Does what?

You mean fails to connect?

Always or sometimes?

Can they call you OK?

Can you text them OK?

Can they text you OK?

 

You might want to flag this with 48 support and get them to look into it for you:

 

How to get help

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Anon
Not applicable

Cant make calls or send texts, can receive though, anyone else having trouble?

 

I'm in Waterford.

 

Problme after problem -_-