01-06-2013 03:47 PM - edited 01-06-2013 09:24 PM
I have to apologise for this. We are having a wee bit of a problem at the minute meaning your last purchase is stuck. You will probably see it has been stuck "processing" for the past while.
We have people working hard on this as week speak and hope to have better news for you soon. I can’t give an exact time but we usually get these types of things fixed within a few hours.
Hang in there and we really hope this will be all sorted soon. ~ Damian from 48
01-06-2013 @ 21:23 - This issue has now been fixed and purchases are being processed as normal on the site. For those of you with queued purchases we are working through this queue and they will be completed in the next two hours. Thanks for being so patient with us this evening, hopefully we'll all get our Saturday night back shortly!
01-06-2013 @ 17:19 :- We are really sorry this has not been fixed yet. We have the engineers on site now so I am hoping this will be fixed really soon. As soon as i have further news I will let you all know. ~ Damian from 48
01-06-2013 @ 18:24 :- This proving to be a bit more difficult that we first though. I'm really sorry folks.
If you are topping up by voucher you can get membership by followng these two short simple steps.
Part 1 - To get the voucher onto your account you can dial the following from your phone:
Simply key *101* + voucher number # on your phone and hit dial
Or call the free 48 top-up number 1740 from your 48 phone and follow the voice prompts along the way.
Part 2 - Convert the top up to membership:
For standard monthly membership text "monthly" to 1745.
For VIP membership text "VIP" to 1745.
01-06-2013 05:09 PM
This is bullsh*t , i need my phone asap !! ... I can't be depending on amuter severs, this doesn't happen with any of the other networks, which im very close on going back too!!!
01-06-2013 05:23 PM
Until they sort the problem out would a possible workaround be to buy a topup voucher to topup your credit balance and then buy membership/add-ons from that? This assumes that only card payment processing is the problem and voucher processing and purchases from credit balances are OK...
01-06-2013 05:47 PM
OK - fair enough - my suggestion is no use as a workaround so I guess... :-(
01-06-2013 10:15 PM