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Crew Member
Posts: 75

Website changes: the new 48 Member Shop

[ Edited ]

Hi everyone,

 

Today we launched the 48 Member Shop on our website; your one stop shop to buy your membership, add-ons and credit.  This has simplified the steps you take to buy everything you need for your calls, texts and internet. 

 

This is all part of the ongoing upgrade programme on our website following the launch of the website re-design in June.   This update will also fix some of the payment issues you guys have been experiencing using the Chrome browser on Android.

 

We have also introduced a new feature on My 48 to show you when your next membership will start.  This is a small change, but as some of you have pointed out, you want to know when your next membership starts not when it expires.

 

Screenshot of My 48

 

All of the changes we have been making this summer are all leading to our responsive website –  the site will be tailored to work on any device you use; computer, tablet or smartphone.  We are in the final stages of testing the responsive website and will be inviting you guys to try out the site in advance of the full launch.

 

We’ll have more on that in next couple of weeks, so if you’re interested in trying out the responsive website before we launch it please let me know in the comments below.

 

Till next time,

 

Techie Kev

Average Joe
Posts: 1

Re: Website changes: the new 48 Member Shop

I know this is an old thread but im trying to top up /purchase new months membership and your website wont allow me to do so. Each time I manage to get to the top up or purxhase new membership menues neither will allow me to add anytging to cart and as a result I cant check it out or pay for it. The "add to cart" link will not highlight to let me press it! Any idea why or how to fix??
Posted from Samsung GT-I9300
The Legend
Posts: 11,292

Re: Website changes: the new 48 Member Shop

[ Edited ]

It's an old thread but the info above was only posted the other day so this is the right place to report issues with the new payment pages. Man Happy

 

 

What browser and device are you using?

Can you try another?

I too have problems with the new payment pages on Chrome 37 on Windows 7 64 bit but things work better on IE 11. However so far 48 support cannot reproduce the problems that I am seeing. Man Sad

 

Hope this helps.



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Hot Rod
Posts: 6

Re: Website changes: the new 48 Member Shop

Also having problems buying membership here. Using Google Chrome on mobile and laptop. I get as far as checkout, choose card option but then it won't continue. Any ideas?

Hot Rod
Posts: 6

Re: Website changes: the new 48 Member Shop

Using Samsung S3 btw. Have also tried firefox on laptop and normal internet on mobile but no joy.

The Legend
Posts: 11,292

Re: Website changes: the new 48 Member Shop

Sounds like you tried a good few things there.
Might be time to log a support request to ask 48 support for help?

Hope this helps.


If this answers your question then please mark your question as solved - see here.
Posted from Android 4.1
Hot Rod
Posts: 6

Re: Website changes: the new 48 Member Shop

Just bought some credit in a shop and added it to the account via *100*etc option. €10 visible on account but still impossible to buy membership. Goes as far as checkout but again continue button won't work. Can you please apply membership to account and take it from credit?

 

The Legend
Posts: 11,292

Re: Website changes: the new 48 Member Shop

Did you try buying membership by text?
Text Guido or whatever to 1745.

Hope this helps.


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Posted from Android 4.1
Hot Rod
Posts: 6

Re: Website changes: the new 48 Member Shop

Tried that too. No joy anywhere Smiley Sad Lucky I have a second number or would've been screwed the last few days. Logged it with customer service now anyway. Cheers for the help. Smiley Happy

 

The Legend
Posts: 11,292

Re: Website changes: the new 48 Member Shop

That's a pain. Man Sad

Hopefully 48 support can sort you out soon.

Let us know how it goes.



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Hot Rod
Posts: 6

Re: Website changes: the new 48 Member Shop

Eventually sorted with text message. Am I the only one that was experiencing that particular problem or is it a fault on the website?

 

The Legend
Posts: 11,292

Re: Website changes: the new 48 Member Shop

Haven't seen any report of that but lots of recent reports of other online payment issues which I myseld also encountered... Man Sad



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Hot Rod
Posts: 6

Re: Website changes: the new 48 Member Shop

Hopefully they'll be resolved soon. Never had a problem before. Usually a top rate service. Has been annoying though.

Average Joe
Posts: 1

Re: Website changes: the new 48 Member Shop

Just had the exact same problem there. The problem lies with the fact that when your internet runs out 48 blocks every site except its own. This is grand on the surface but the problem here is that they are using Google hosted libraries for their jQuery, which is what that purchase page is using, so the jquery isn't being loaded when your internet runs out because Google is blocked, and so the page breaks (if you open up the console on your browser on that page you'll see loads of errors). The solution to this is either for them to unblock that specific domain where the jQuery library is being hosted or alternatively to host it directly on their servers.

 

This is a pretty annoying problem, I had to give my login details to a friend to buy more internet when mine had run out. Does anyone know if there is somewhere to report bugs?

The Legend
Posts: 11,292

Re: Website changes: the new 48 Member Shop


ohjann wrote:

Does anyone know if there is somewhere to report bugs?


I think the only way to flag what you think is a bug is to report it to 48 support:

 

How to get help

 

Hope this helps.



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