How do I keep my old number?

Started ‎06-05-2013 by
Modified ‎27-07-2017 by

If you want to bring your number over to 48, there are 3 simple steps to do it. Your 48 SIM must be active already.

 

First, you’ll need to go to our move my number page.

 

Important: before you submit your request on our page:

 

  • You must have your old operator’s SIM in the phone so you’ll get the security code to your old number. Do not put the 48 SIM in your phone yet.
  • Make sure your phone is unlocked before proceeding. For information on unlocking, check our Unlock Guide. If you are sure your phone is unlocked, then continue with step 1.

 

STEP 1:  GET THE SECURITY CODE

On the “Move my number” page, pop the number you want to move into the box and hit “get security code”.

 

You should receive a text to that number within 15 minutes.

 

More info

 

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STEP 2:  SELECT ACCOUNT TYPE & ENTER SECURITY CODE

Select the account type from these options:

 

  • Bill pay: paid your bill monthly with your old network. We will also need your old billpay number (If not sure, just give your old network a quick call)
  • Pre Pay Registered: pay as you go with your old network and they held your personal details
  • Pre Pay Unregistered: pay as you go with your old network and they did not have any of your details

And enter your security code.

 

 

STEP 3:  CONFIRM T&Cs AND MOVE YOUR NUMBER

Have a quick read of the T&Cs and then hit “move your number”.

If you submit your port during transfer hours it will take up to 3 hours.

 

Please note: number transfer hours are 8am to 6pm Mon-Fri, 10am to 4pm Sat and Sun.

Outside opening hours you can still submit your request but the clock won’t start until the next morning.

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