How do I use my Voicemail?

Started ‎06-05-2013 by
Modified ‎27-07-2017 by

How do I set up my voicemail?

More info

Your voicemail is automatically ‘switched on’ when you join 48.

There are 3 times when you might want to divert calls to your voicemail:

  • When your phone is unreachable (you have no coverage or you have switched it off)

  • When your phone is busy (you’re on another call or you can’t answer or you reject the call)

  • When your phone is not answered after a certain number of seconds or rings

You can set up all 3 diverts or just one, up to you. Below are the steps to set up each option. These involve inputting some information into your phone as if you were going to make a phone call.

 

When using the codes below, it’s important to put your mobile number in the international form:

Use ‘00353’ before your number and drop the ‘0’ of your phone number

You’ll also need to add a ‘5’ after the 89/87/86/85/83 prefix.

So, if your mobile number is 089 1234567, it will become 00353 89 5 1234567, which is your voicemail number.

Option one

To enable this: dial **62* followed by your voicemail number, followed by #, and hit call

To cancel this: dial ##62#

To check the status of this option: dial *#62#

So if you want to enable this option and your mobile number is 089 1234567, dial **62*+3538951234567# and hit call. After that if you want to cancel or check the status, just dial the code and hit call.

 

Option two

To enable this: dial **67* followed by your voicemail number, followed by #, and hit call

To cancel this: dial ##67#

To check the status of this option: dial *#67#

So to enable option 2: if your mobile number is 089 1234567, dial **67*+3538951234567# and hit call.

Option three

To enable this: dial **61* followed by your voicemail number, followed by #, and hit call

To cancel this: dial ##61#

To check the status of this option: dial *#61#

So if you want to enable option 3 and your mobile number is 089 1234567, dial **61*+3538951234567# and hit call. 

 

 

How do I switch voicemail on/off? 

 

More info
To switch off your voicemail you’ll need to use the following shortcode number that you simply dial on your mobile (they don’t cost anything to use):

172 (or alternatively dial #004#)
To check the status of your voicemail if you’re not sure if it’s switched on, dial *004#

When you ‘switch off’/disable voicemail, it stops all calls going to your voicemail. This covers all types of call situations which would normally be diverted to voicemail (i.e. when you don’t answer a call, when your phone is switched off, when you’re on another call).

 

 

How do I record a voicemail greeting?

 

More info
Just dial 172

Select option 3 - Personal options.
Then option 3 - Change greeting.
Then option 1 - Record a greeting.
Then 1 to confirm when you are done.

Simple as that!

 

 

How do I change my voicemail PIN?

 

More info
To change you voicemail PIN, just dial 173 from your mobile.

This means that if you ever need to access your voicemail from another phone/landline you’ll be able to enter this PIN and your voicemail will be protected from other people accessing it.

 

 

I've forgotten my voicemail PIN - what now?

 

More info
If you forget your voicemail PIN, you’ll need to get in touch with the care crew here. They can reset your PIN and get you back up and running.

 

 

Can I check my voicemail from another phone?

 

More info
To access your voicemail from any other phone just dial 08948 00171.

You will be asked to enter your mobile phone number and your voicemail PIN. You can then listen to your voicemail.

Simple as that!

 

  

How much does it cost to use my voicemail? 

 

More info

While in the Republic of Ireland: calling your voicemail is included in your free minutes.

Outside the Republic of Ireland: if you’re in the EU and on your roaming call add-on, calls to check your voicemail are free, otherwise you’ll be charged at standard roaming prices.

 

 

How do I change the timing of when my voicemail picks up a call?

 

More info
You can change the length of your phone’s ringing time and avoid missing an important call.

You can increase the time from 5 to 30 seconds, or in multiples of 5 seconds.

Just dial the following on your mobile: **61*(mailbox number)**(number of seconds you want it to ring for)# and send.

The default ringing time is 15 seconds. If you don’t know your voicemail number, it’s just your normal mobile number with a 5 added after the prefix. For example, 087 5 1234567

 

  

What is Call Me and how do I set it up?

 

More info

Call Me lets you send a free text to a friend asking them to call you back.

 

Just text your friend’s number to 50148. For example, if your friend’s number is 0899999999, just text 0899999999 to 50148.

 

Your friend will then receive a “Hey, call me” message from your phone number.

 

 

How do they know the Call Me is from me?

 

More info
The Call Me text that your friend receives will appear from your mobile number, not from 50148, so they will know it’s from you.

 

 

Can I send a Call Me text to any number?

 

More info

You can send it to any Irish mobile number. Just make sure you use one of the correct number formats below when typing your friend’s mobile number:

08xxxxxxxx

+3538xxxxxxxx

00358xxxxxxxx

3538xxxxxxxx

 

 

What’s the maximum number of Call Me texts I can send?

 

More info
The maximum number of Call Me texts you can send per month is 100.

 

 

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