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My phone's internet is not working. Why?

Started ‎06-05-2013 by
Modified ‎27-07-2017 by

That’s a bit of a vague question as there can be several reasons why your mobile internet is not working. Check the following:


Active membership

First of all, in order to have internet access active, you’ll need one of these memberships:

  • The Don
  • The Mitch
  • The Guido

If you don’t have active membership, you can buy one here. For add-ons, click here.

Internet allowance left

Do you have enough internet allowance left for the remaining time of your membership and haven’t run out? You can check the internet gauge in the My 48 page.

If you have internet left, try toggling the airplane mode on and off, or turning your phone off and then on, to see if it will reconnect to the network. Sometimes the phone might need a little nudge.

Internet settings on your phone

Try the online configurator - choose the appropriate make and model:


If that doesn't work and you are on Android then download the Tweakker APN app from the Google Play Store over wifi and run it to configure your settings:


If you are using an iPhone then try this:


If that doesn't work then you will need to configure the settings manually: 

Internet Settings

Generic Android Settings


In all cases make sure that you enable data roaming and that you have a data allowance as part of your membership or a data add-on.


Still stuck?

After checking these and you find the internet is still not working, it’s time to ask for a little help. You can post a new question on the community here and our members will help you out to the best of their ability.

Or you can contact the care crew here in case the issue is account-related. Include the following details:

  • Date you bought your membership or internet add-on
  • The type of phone you have
  • Full list of settings you saved into your phone
  • Do you have data roaming switched on
  • Do you have an internet signal (e.g. shows “H”, “3G”, “E”, “G” or “o” depending on the speed of internet)




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