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The Roaming Info and Troubleshooting Guide

Started ‎28-06-2017 by
Modified ‎10-07-2019 by

 

Can I use my 48 phone when I’m on holidays or roaming?

It depends on where you’re going, the phone that you’re using and the membership that is active on your number.

 

...on Guido?

You’re in luck! You can use the Guido membership in any country that we support for roaming (see here for the full list).

 

What’s more, in the EU your 300 minutes, unlimited texts and 3GB data will still work the same way that they do at home.

 

You can roam also outside the EU! However, you’ll be charged for all your calls and texts. Data usage is blocked outside Ireland. See here for the full list of rates.

 

...on Mitch, Don, Doke or Standard?

You will not be able to use your phone when roaming in the EU. However, you can roam outside the EU. You’ll be charged for all your calls and texts, and data usage is blocked outside Ireland. See here for the full list of rates.

 

 

 

 

I’ll need more than 3GB while in the EU. Can I buy extra data?

Yes, the 1GB data addon can be used in Ireland and in the EU if you’re on the Guido membership. See here for more.

 

 

 

 

What will the 300 minutes and unlimited texts on Guido cover in the EU?

You can use the 300 minutes and unlimited texts to call and text Ireland and the EU.

 

 

 

 

Having trouble using your data while roaming or connecting to a network?

If you’re having trouble connecting to a network abroad or your data doesn't seem to be working and you're on the Guido plan, follow the steps below:

 

 

 

Troubleshooting steps for roaming: A, B and C

       

        A. If you have an Android handset:


- Make sure that mobile data and roaming options are enabled on your handset and try to manually select the network (disable auto-selection to scan for available networks.) Then check if the APN settings are properly updated on your phone.
- In in order to enter APN settings, go to Settings> Mobile Network> Access Point Names. Delete the existing APN settings which are already saved on the phone.
- Update the APN settings to the following:
1. Name- 48 Internet
2. APN - 48months.liffeytelecom.com
3. Proxy - Not set
4. Port - Not set
5. Username - user
6. Password - Not set
7. Server - Not set
8. MMSC - http://mmc1/servlets/mms
9. MMS proxy - 10.1.11.19
10. MMS port - 8080
11. MCC - 272
12. MNC - 11
13. Authentication type - PAP
14. APN type - default, supl, mms

15. You will then need to save it and check if you can access Mobile Data. 

 

- If this does not work please try the below approach:

Delete the APN settings, then add a new one and update with the following:
1. Name- 48 Internet
2. APN - 48months.liffeytelecom.com
Update the settings as per the above two lines and leave the rest as it is, then save it. You should now be able to access Mobile Data.

 

 

        B. If you have an iPhone

 

- Go to the Settings/Mobile Data/SIM Applications and select When Abroad --> Network Selection --> Manual --> Home profile. Then search manually for a network and try to connect.

-To select the network manually Please go to settings> Carrier> Disable the automatic network option> It'll give you the option to select the network manually.

.

I

        C. Check that 48 have a roaming agreement with the country that you’re in? Check if it’s on the list below

 

  • Aran Islands
  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Cyprus
  • Czech Rep
  • Denmark
  • Estonia
  • Finland
  • France
  • French Antilles (incl Guadeloupe)
  • French Guiana
  • Germany
  • Gibraltar
  • Greece
  • Hungary
  • Iceland
  • Italy
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Malta
  • Martinique
  • Mayotte & Reunion
  • Netherlands
  • Norway
  • Poland
  • Portugal (incl. Azores and Madeira)
  • Romania
  • Saint-Barthélemy
  • Saint-Martin
  • Slovakia
  • Slovenia
  • Spain (incl Canary Islands)
  • Sweden
  • UK (incl Northern Ireland, Channel Islands, and Isle of Man)

       

        D. Make sure your membership is active.

 

 

 

- Returned Home?

 

Have you just returned from abroad and are having difficulty connecting to the internet to use your data?

 

You may need to make some changes to your settings to get back up and running. Follow the below steps:

 

 

For Android Users:

 

  1. Select the network manually on your phone. Go to settings> Mobile network> Network Operators> From there you select the network manually.
  2. If it doesn't help, remove the SIM card from your phone and then insert it back and check. After that reset the network settings on your phone
  3. If it still doesn't work,  check the SIM card in another unlocked handset.
  4. If the above settings don't work then you may have a faulty SIM and need to order a replacement SIM card online.

 

 

For iPhone Users:

 

  1. Go to the Settings/Mobile Data/SIM Applications and select When Abroad --> Network Selection --> Manual --> Home profile. Then search manually for a network and try to connect.
  2. To select the network manually Please go to settings> Carrier> Disable the automatic network option> It'll give you the option to select the network manually.
  3. If it still doesn't work,  check the SIM card in another unlocked handset.
  4. If the above settings don't work then you may have a faulty SIM and need to order a replacement SIM card online.

 

If the above hasn’t helped you to connect, you can search the community to find others who have had the same issue, or start a new topic stating where you are, what phone you’re using and what is going wrong.

You can also reach out to our chat team here -  Chat with us


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